La Indent Sales Specialist Lzam

The Lubrizol Corporation, a Berkshire Hathaway company, is a market-driven global company serving customers in more than 100 countries. We own and operate manufacturing facilities in 17 countries, as well as sales and technical offices around the world. Through our global sales and manufacturing networks, we are able to deliver the products and services our customers need, where and when they need them.
At Lubrizol, our mission is straightforward: We improve lives as an essential partner in our customers’ success, delivering efficiency, reliability or wellness to their end users.
Lubrizol is a company that embraces diversity and promotes an inclusive workplace, where everyone feels comfortable to, through its uniqueness, contribute to our success.
**Summary**:
The customer service - Indent is responsible for working with the global LZAM commercial and operations organization to own the _indent orders_ for the fast-growing markets in Latin America, while gaining valuable experience in LZAM Supply Chain across all Business Units.Indent orders are defined as orders shipped directly to customers in Latin America from supply points outside the Latin America region.
**_Responsibilities:_**
- Be part of the LZAM Global Operations Team;
- Serve LZAM customers in all countries in the Latin American region (Zone 4);
- Process and manage all _indent orders_, including samples, to LZAM customers in Latin America;
- Ensure pricing, incoterms and payment terms are accurate and up-to-date;
- Ensure compliance with all Import/Export regulatory requirements for _indent orders;_
- Diligently follow up on customer feedback and complaints resulting from _indent orders;_
- Stock transfer orders to replenish stock in Mexico and Brazil will be handled by the existing teams;
- Customer orders fulfilled from stock in Mexico and Brazil will be handled by the existing teams;
- Contribute to enhancing Lubrizol’s value proposition by delivering outstanding service to customers;
- Be the single point of contact for all _indent orders_ to LZAM customers in Latin America;
- Keep internal and external customers informed of order status in a timely manner;
- Ensure proactive communication with supply and logistics owners for each supply route;
- Escalate supply issues as needed, and as proactively as possible;
- Collaboratively develop practical solutions to mitigate customer impact from supply disruptions;
- Provide timely and high-quality response to requests from internal and external customers;
- Use Lubrizol’s standard systems for all transactions, reports and analyses to drive efficiency;
- Contribute to continuous improvement in our planning and order fulfillment processes;
- Optimize cost-to-serve by combining transactions and consolidating shipments where practical;
- Provide input to Demand Forecasting using insights from the customer interactions;
- Reduce the company’s exposure to risk through the recognition of trends among customer complaints; push for timely root cause analysis and implementation of preventive measures;
- Implement standard service offerings, including customer segmentation strategies, as designed for the respective business units;
- Initiate and lead projects to help Lubrizol achieve better customer satisfaction from indent orders.
**_Skills, Experience and Qualifications:_**
Education: undergraduate degree required (advanced degree a plus)
Work experience: Minimum of 7 years in areas of supply chain, operations, or a related field.
Advanced in English is essential. Basic or intermediate Spanish.
Strategic thinking: Ability to identify and develop opportunities that will have the greatest strategic impact.
Business knowledge: Strong working knowledge of cross-functional interactions, touchpoints and hand-offs within a global business environment.
Strong analytical skills with the ability to translate data into high-level view of demand, supply and strategic planning.
Collaboration: Ability to establish and develop productive working relationships across Lubrizol.
Communication: Strength to deliver clear, concise, and compelling messages to stakeholders at different levels in the organization to drive clarity and effective decision making.
LI-hybrid

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