Solutions Architect

Solutions Architect (API Integration), Logistics Join to apply for the Solutions Architect (API Integration), Logistics role at 99 . Responsibilities Lead Technical Onboarding: Partner with key clients to architect and manage their technical integration with our APIs, ensuring a seamless and efficient setup; Provide Expert Guidance: Act as the primary technical point of contact for clients, advising them on optimal ways to leverage our API features (e.g., shipment creation, tracking, rating, fleet matching) to achieve their specific business outcomes (e.g., cost reduction, delivery speed, reliability); Translate and Advocate: Decode and translate complex client requirements and workflows into clear, actionable user stories, technical specifications, and bug reports for our internal engineering teams. Conversely, explain technical constraints and capabilities to clients in a clear, business-relevant manner; Develop Integration Assets: Create and refine high-quality technical documentation, integration guides, code samples, and best practices to empower clients and improve the self‑serve integration experience; Drive Product Insight: Synthesize client feedback, integration patterns, and common challenges into strategic insights and prioritized recommendations for the Product team to inform the API roadmap and feature development; Troubleshoot and Optimize: Proactively identify, diagnose, and resolve technical issues during the integration process, collaborating with engineering to find swift and effective solutions. Qualifications Technical Expertise: 5+ years of experience in a Solutions Architect, Developer Advocate, Technical Account Manager, or similar client‑facing technical role, preferably within API‑based platforms, B2B SaaS, logistics tech, or marketplaces; Hands‑on experience with RESTful APIs: you can read API docs, use tools like Postman/Curl to test endpoints, explain authentication (e.g., OAuth, API keys), and understand payload structures (JSON); A solid understanding of software development: lifecycles, integration patterns, and basic networking concepts. Ability to read and understand code snippets in languages like Python, JavaScript, or Java is a strong plus. Client‑Facing Excellence: Proven ability to build trust and communicate complex technical concepts effectively with both technical developers and non‑technical business stakeholders on the client side; Exceptional listening, presentation, and whiteboarding skills. Problem‑Solving & Translation Skills: A demonstrated talent for deconstructing ambiguous business problems and designing elegant technical solutions; The innate ability to act as a "translator," flawlessly moving between business language and technical jargon. Domain Knowledge (Preferred): Experience in logistics, supply chain, transportation, or last‑mile delivery is a significant advantage; Familiarity with concepts like SLAs, ETAs, fleet management, and tracking systems. Cultural Fit: Entrepreneurial mindset—thrives in ambiguity and pivots fast in hyper‑growth settings; Exceptional communication skills, bridging technical and non‑technical audience; Adaptability, empathy, teamwork, and a proactive approach to driving results. Education Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent practical experience. Benefits Why 99: We create user value. We strive to always create valuable experiences for our users in everything we do. We are data‑driven. Win‑win collaboration. Integrity at the core of our business. Growth mindset. Diversity & Inclusion commitment. Seniority level Mid‑Senior level Employment type Full‑time Job function Engineering and Information Technology Industries Software Development #J-18808-Ljbffr