Director, Solutions Architect

Our Purpose
- Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build _a sustainable economy_ where everyone can prosper. We support a wide range of digital payments choices, making _transactions secure,_ simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._

Title and Summary

Director, Solutions Architect

Customer Solution Center is a new structure which enables Mastercard to develop better solutions & bundles for prioritized customer segments in markets. It is essentially the housing for all Mastercard capabilities, and it aims to drive Mastercard growth, influence, and revenue by creating and selling compelling data-driven, scalable needs-based solutions to new and existing customers by tapping Mastercard’s extensive toolbox of product and service offerings.
Customer Solution Center Solution Architect is the main partner to Frontline during solutioning to maximize the impact of solutions for the client. Solution Architect is a curator of solutions and aggregator across products for segments during solution bundling and helps AM ‘tell the story’ to the client. They play a critical role in ensuring relevancy and driving differentiation across all segments resulting in better relationships, market share, and revenue.
Solution Architect Reports to Customer Solution Center Lead (CSCL)

Key Responsibilities:

- Understands value chain of ecommerce and accepte to identify trends, needs, and opportunities for Mastercard, including ecommerce value chain deep knowledge, debit transactions in ecommerce, and PIX in ecommerce
- Has a good understanding of Mastercard Products, Services, and corporate strategy
- Collaborates with account teams to identify customer needs and opportunities; recommends needs-based solutions in coordination with Products, Services, and Marketing
- Main partner to AMs and BDs in developing and quantifying value proposition for integrated, customized solutions across products/services, especially in ecommerce transactions and payment authentication solutions such as 3DS, CD-CVM, passkey and wallets as well as tokenization flows
- Iterates with Frontline at different stages (e.g., value proposition creation, proposal development) to ensure solution meets client-specific needs
- Bridges gap between Frontline sales team and product/solution expertise
- Pulled into deals by CSCL when solution is complex or requires customization (e.g., requires combination of multiple products, service, or platforms)
- Works with the CSCL to identify the right “squad” from a solutioning perspective to ensure the appropriate expertise is assigned to a client opportunity/RFP
- Engages relevant expertise (from Sales Specialist and Solution Specialist) within the CSC, and across other CSCs (engage other SA’s assigned to other segments) as needed
- Creates bespoke solutions & proactively builds solutions for known market needs. Solutions across the Mastercard toolbox, knitting together assets in bundles that can be readily deployed to address key customer “pain points.”
- Identifies enabling partners i.e. external parties such as fintechs, for solutioning when capabilities are not present internally within MA, with a focus on ecommerce and related payment systems
- “Rinses and repeats” successful solutions and sales approaches
- Develops business requirements document in collaboration with product specialists and technical architect
- Offer ongoing management support to client via the AM post-implementation
- Shares best practices with Solution architect community
- Ensure to provide input to the product groups and segment leads to enhance their product and segment strategy to meet the needs of the segment

All About You:

- Deep understanding and experience of product development, product management, consumer experience, and problem solving preferably focused on payments for the ecommerce value chain
- Good understanding of payments products and services, debit transactions in ecommerce, and PIX in ecommerce, payment initiation emerging solutions, including their economics, industry fraud levels and key mitigators
- Strong ability to work with and analyze large amounts of data (both quantitative and qualitative), and derive meaningful conclusions, implications and recommendations from said data; strong analytical discipline.
- Prior experience either working for or procuring vendors to e-merchants operations
- Managing relationships with one or some of the following: acquirers, token requestors, gateways, platforms, anti-fraud solutions
- Strong understanding of industry’s evolving strategic needs, the current and potential future market environment, particularly in ecommerce and acceptance
- Able to architect integrated solutions by combining Mastercard’s produc