Sr. Solutions Engineer

Sr. Solutions Engineer role at F5 .

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. We obsess over how to make the lives of our customers, and their customers, better, and we prioritize a diverse F5 community where each individual can thrive.

The Solutions Engineer (SE) is a sales and technical role, part of a sales team, working with F5 end-user customers and partners. The primary objective is to achieve the allocated sales target by selling F5's solutions to a pre-defined number of end-user accounts. The SE works with end-users and F5 channel partners, delivering demonstrations and Proof of Concept tests that enable successful implementation of F5 technologies at selected accounts.

The SE develops and delivers the sales team's technical strategy, ensuring that the best matching and business-effective F5 solutions are driven to customers. Engagement is consultative, aiming to understand customers' existing business and technical solutions, identify pain points, and articulate the gains of implementing a F5 solution. The SE discusses both technical and business benefits to establish a value relationship and act as a trusted advisor.

Collaboration is key: the SE works with the team's salesperson to drive the sales process, identify the Technical Decision Maker (TDM), and obtain technical validation, support, and sponsorship from the TDM. Solutions should be defined with partner sales teams to build value propositions addressing real customer needs.

The SE should have solid technical skills on F5 key solutions and the broader ecosystem, and develop deeper expertise in a focused set of use-cases (Prime Solution), becoming a regional expert while supporting other SEs and being supported by experts in other key use-cases. Strong technical skills are a prerequisite and should be continuously improved through training and certification opportunities.

Primary responsibilities:

• Understand customer needs and design technical solutions to address business problems
• Provide technical expertise through sales presentations, solution designs, demonstrations, and proof of concept tests
• Design differentiating solutions and articulate business value of F5 solutions
• Provide solution designs and suggest technical configurations
• Develop and maintain a high level of knowledge of F5, the relevant industry, and sales aptitude
• Participate in the development and support of content for customers and partners
• Foster a collaborative, team-based environment and build positive relationships
• Maintain knowledge of the competitive landscape
• Actively utilize SE tools (Salesforce, SharePoint, email groups, SE Readiness programs)
• Understand and effectively utilize F5 organizational resources
• Effectively negotiate and pursue conflict resolution
• Uphold F5's Business Code of Ethics; promptly reporting violations

Customer sales activities include:

• Proactively develop relationships with technical teams in accounts, complementing the account manager
• Articulate the F5 sales strategy, messaging, and value proposition
• Identify, qualify, and drive opportunities from a technical perspective
• Assess viability of opportunities and map out organizational structure
• Deliver sales pitches and whiteboards at technical and CxO levels

Post-sales activities include:

• Understand and follow F5's support case critical issue process
• Partner with F5 Technical Support to guide customers and partners in resolving cases
• Maintain a customer-obsessed mindset and attitude

Knowledge, Skills and Abilities:

• Excellent written and oral communication in native language and English
• Excellent presentation skills
• Proficient knowledge of industry and F5 networks-targeted technologies (Security, Cloud)
• Proficient knowledge of Network & Multi-Cloud Design
• Experience with Networking technologies (switching & routing), SNMP, and syslog
• Experience with Identity Management and Federation technologies (AD, Radius, TACACS+, LDAP, SAML, OAuth)
• Experience with Network Security (Firewall, IDS/IPS, Access Control)
• Experience with Application Security (WAF)
• Experience with DNS, HTTP, SSL/TLS, TCP/IP
• Knowledge of server configuration and troubleshooting
• Knowledge of Networking and Server Virtualization Technologies
• Active Directory & Domain Design
• Programming/scripting languages (Python, TCL, Java, Perl, C/C++, etc.)
• Automation and orchestration tools (Chef, Ansible, Puppet, Terraform, etc.)
• Experience with AWS, Azure & Google Cloud Platforms

Qualifications:

• 8+ years related industry experience
• 5+ years pre-sales experience, working with channel partners
• BS/BA or equivalent work experience

The job description is intended to represent responsibilities and requirements and may be updated. F5 contacts candidates via official email addresses only.

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and applicants without regard to race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, disability, marital status, veteran or military status, genetic information, or any other classification protected by law. F5 offers reasonable accommodations in the application process. To request accommodations, contact

Seniority level : Mid-Senior level

Employment type : Full-time

Job function : Engineering and Information Technology

Industries : IT Services and IT Consulting