Medical Information Nurse
4 semanas atrás
The Multilingual Medical Information Specialist (MIS) position follows regulations, industry standards, and policies regarding medical information and adverse event collection and documentation.
Key Responsibilities Include:
• Responding to external customer requests for medical and safety information via various channels on behalf of clients.
• Providing accurate labeled and unlabeled medical/safety information responses in accordance with regulatory requirements and client/internal policies.
• Identifying, documenting, and reporting adverse events, pregnancy reports, special situation events, and product complaints per government regulations and company procedures.
• Ensuring tasks are completed within agreed deadlines documented in Standard Operating Procedures and Working Practices.
• Formulating and providing accurate responses utilizing approved labeling, company standard responses, published literature, and other data. Assisting with writing custom medical information responses using this data.
• Logging all enquiries handled in an accurate, comprehensive, and timely fashion into Inquiry Handling Systems.
Quality Assurance
• Maintaining quality in all areas of the job, including performing quality checks on Adverse Events, Product Quality Complaints, correspondence, and enquiries logged into the Inquiry Handling Systems.
• Providing after-hours coverage on a rotated basis subject to business requirements.
• Adhering to company and country-specific privacy policies, ensuring any confidential information or personal data related to clients is managed in accordance with Data Privacy regulations described in SOPs and the Confidentiality Statement within the Contract of Employment.
• Complying with the Company's health and safety policies.
Qualifications
• Nursing degree (RN/BS/BA/MS) MANDATORY
• Excellent verbal and written communication skills, including proofreading, professional telephone etiquette, and empathetic customer service skills.
• Ability to write in a fluent and grammatically correct manner in the target language for the role.
• Mother tongue in Brazilian Portuguese, fluent in English.
• Working knowledge of medical terminology, pathophysiology, pharmacology, regulations, and industry standards.
• Strong cognitive abilities, including verbal reasoning, critical thinking, and analytical ability.
• Ability to multitask with attention to detail within restrictive timeframes, including sound planning, prioritizing, and organizational skills.
• Proactive with demonstrative ability to independently identify problems and suggest effective solutions.
• Ability to learn, take instruction, and apply to daily operations/tasks.
• Receptive to constructive feedback and able to take responsibility for work allocated.
• Self-motivating. Ability to demonstrate initiative and internal drive. Willingness to seek out additional workload projects.
• Effectively work independently and as part of a team.
• Highly proficient in computer applications, including Microsoft Office software platforms and Adobe Acrobat, and experience using a document management system. Aptitude to learn other computer systems including inquiry handling database.
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