Direct Contractee, Cash Management Services

JOB SUMMARY

• To handle activities related to Cash Management Services accurately and comply with Group policy and legal rules and regulations.

RESPONSIBILITIES

Strategy

• This role will support to engage with the diverse range of stakeholders to deliver business goals and targets and satisfy customer requirements and expectations within area of responsibility.

Business

• This role will support to deliver business goals, targets and satisfy customer requirements within area of responsibility. Further it will support Cash Management Services provide timely, accurately and secure transaction processing, Supports Cash Management Operations team to meet the SCB Group policies, procedures, Internal & External regulations, Audits, Service standards and to monitor the Operational risk factor. Managing risk, service, cost and people are the cornerstones of this role.

Processes

• Assist to implement system changes as necessary, to improve the service standards, adopting the best practice module, to meet new product needs.
• Help to Identify Operational risks of all Cash Management relating products, transactions and implement the proper controls, procedures in place to avoid any risk, loss or damage to the Bank and the Customers.
• Support to ensure overall targets relating to growth, quality, productivity proactively managed.
• Ensure the provision of the highest standard of client service in response to client enquiries and complaints to create improved, lasting relationships with our clients.
• Support and assist new systems testing and implementation.

People & Talent

• To conduct BAU activities in line with the group code of conduct.
• To ensure adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees.
• Maintain team spirit, strengthening internal relationships and actively involved in resolving any conflicts within the team.
• Maintain team spirit and strengthen internal relationships to achieve One Bank objectives.

Risk Management

• Assist Cash Management Operations operates within the local and group Regulatory guidelines, Cash Management Policy, Group operational risk policy and Escalation policy for all Reconciliation and Process exceptions.
• Support to manage the operational risk across all Cash Management businesses and products offered by the Bank through implementation of appropriate tools qualitative and quantitative and establish a process for escalating and timely resolution of significant operational risks and issues.
• Understand the Group compliance policies, procedures and codes including Money laundering and an effective compliance culture exist throughout service delivery function.
• Understand and adhere to the Group compliance policies, procedures including Money Laundering and Group Code of Conduct.
• Support to maintain proper & updated Business Contingency plan for Cash Management Services to cover accommodation, equipment, information and staff cross-training needs, in order to provide for continuity of operations in the event of shortages, disruptions or disaster, with appropriate linkage to similar plans in related business.
• Ensure that all control reconciliation activities are conducted in a timely and accurate manner.
• Support team leader to closure of audit action items tagged to the team.
• Assist to analyse risk data and risk report, where necessary, mitigate and/or escalate to appropriate parties.
• Comply with all applicable policies and procedures, including the Group Sanctions and Money Laundering Prevention Procedures.

Governance

• Help Cash Management Services on the implementation of clear lines of internal accountability and responsibility for money laundering prevention.
• Assist Cash Management Services to ensure appropriate internal controls and procedures are in place and documented. Monitor the operation of such procedures and controls and regularly review them to ensure they reflect any changes in products, systems, policy or regulations.
• Ensure that you are aware of the suspicious transaction reporting procedures etc.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Transaction Banking
• Operations
• Group CMS
• Regulators
• Compliance
• Finance
• OR
• HR
• Legal
• Business

Other Responsibilities

• Support to delivery agreed SLAs with business.
• Ensure BAU level breaches including SLA and other CMS procedures are highlighted to the CMS management team.

Qualification

• Behaviour with a good understanding of values of the Group and objectives.
• Thorough knowledge of general banking operations, group policies, local regulations, compliance and legislation on the prevention of money laundering.
• Product knowledge on all CMS products, understanding of accounting principles and standards.
• Ability of initiative and develop the Cash Management systems to support new products, implementation of controls and to enhance internal and external customer service standards.
• Good managerial, inter-personal and communication skills.
• Ability of training, development and motivation of staff to achieve goals, high level of job satisfaction and staff retention and to meet the present and future requirements.
• Complex problem resolution, change management and ability to handle pressure, conflicting priorities and constant change.
• Have a very good knowledge of the Group’s Policy, Standards, local regulations and litigation.
• Excellent collaboration skills and ability to work effectively in a team especially with product operations partners.

Role Specific Technical Competencies

• Should have a good knowledge of Reconciliations performed.
• Knowledge of local regulations / Group policies as applicable for the Reconciliations.
• Ability to look in a broad angle in the Operational Processes & identify Risk related exceptions/issues.
• Should possess problem solving, planning & analytical skills and strong involvement in a team-working environment.
• Broad knowledge/experience in products handled at Cash Management Services.
• Good time management skills.
• Excellent communication, planning, problem solving and organisation skills.
• Computer literacy.
• Good behaviour with a good understanding of values of the Group.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.