IT Infrastructure Delivery Lead

Company DescriptionEurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment and pharmaceutical products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the key emerging players in specialty clinical diagnostic testing in Europe and the USA.Group's key figures are approx. 3 billion Euros turnover, more than 800 laboratories across 50 countries and more than 55.000 staff.Job Description**OVERALL OBJECTIVES**:The role “partners” with the business in a true “IT as a Service” model; provide resilient, top-of-the-range, cost-efficient IT Infra Services to all ELEs in scope of the regional IT Infra Team;You will execute the IT transformation program to segregate IT Infra assets, coaching and steering their team, as part of the regional IT Infra team.**IT Service Management**- Engage with the RBL (Regional Business Leaders) / Zone Business Leaders and Zone IT Infra/Solutions managers to understand business needs and (co)define the IT Strategy for each RBL/Zone; Implement a true “IT as a Service” Model; Act as “Managed IT Service Provider” towards internal IT customers; build a network and foster a productive relationship with key business leaders;- Build/Provide a portfolio of IT Infra Services that meet business needs; Plan, organise and manage your Regional IT Infra team to deliver and exceed the contracted SLA performance of the respective IT Infra services;- Build and Manage your regional IT team; Cooperate with the Zone IT Infra managers; Ensure consistency, foster collaboration, promote synergies, and share good practices/methodologies;- Monitor and Report on IT service quality (operational status and level of service), as well as customer satisfaction against agreed KPIs and Service Level Agreement (SLA) performance indicators;- Ensure that agreed IT Infrastructure best practices, standards and processes are applied and monitored effectively;- Ensure IT Services are run in compliance with regulation; Assist with responding to regulatory audits;- Manage IT Infrastructure costs, in line with agreed budget and with a high level of cost consciousness.**IT Infra Transformation Program**- Work closely with the Group IT Infrastructure teams and the Zone IT Infra Managers to execute the Transformation program to regionalise legacy Group IT Infra and re-engineer IT Infra Services for ELEs in your Region;- Ensure Group IT (Infra and Security) standards are implemented and adhered to;- Work with Group Functions and Contribute to the definition of Group Standards.**IT Infra Operations (post Transformation)**- Once the IT Infrastructure responsibilities have transitioned to the Zone & Regional IT Infra teams, you will lead your Regional IT Infra team to:- Manage IT Infrastructure projects and changes to continuously improve and upgrade IT Infrastructure systems, operations and services, adapt them to changing business needs and standards, and ensure that changes are deployed with mínimal disruption.- Ensure reliable operations of future state, segregated Zones (see Transformation Program);- Monitor the execution of all operational activities and periodically audit IT Infra & Security postures;- Steer, manage, and coach your Regional IT Infra team daily on providing top-of-the-range IT Services to the ELE’s;- Manage IT Infrastructure integration projects of new and acquired labs to support the growth of respective RBLs, and provide IT Infrastructure due diligence support for potential acquisitions.Qualifications**Education**Initial Background- Master’s Degree in Computer Science (M.S.) or related field from a four-year college or university; an MBA or equivalent is desirable but not required.Additional / Certifications- Project Portfolio Management (PMI, or other), ITIL (PMP & ITIL Foundations certification is must) others like (Scaled) Scrum, COBIT, TOGAF, etc. is desirable;- Lean methodology (Six Sigma, or other) is a plus.**Experience**- 5-10 years of experience leading/managing within a successful IT organisation, in at least two areas of IT Infra Operations;- 5+ years of work experience with IT Infrastructure project management in an international environment, preferably in an industrial or process driven environment;- 5+ years relevant experience in IT Service Delivery field, ideally in the regulated GxP/HIPAA environment;- IT Service Management (practices/framework) experience and proven ability to install/enhance IT processes to drive efficiency, quality, and cost-effective solutions;- Experience working with cross-functional IT teams and working with n