Team Lead, Customer Success

3 semanas atrás


Espumoso, Brasil Remote Jobs Tempo inteiro

Overview Employer Industry: Cybersecurity and Operational Technology Why consider this job opportunity: Salary up to $160,000 Opportunity for career advancement and growth within the organization Work remotely with a hybrid working culture that accommodates individual preferences Supportive and inclusive company culture that prioritizes employee well-being and work-life balance Company-wide breaks to recharge and spend time with loved ones Regular feedback and performance reviews to support professional development What to Expect (Job Responsibilities) Lead and coach a team of Customer Success Managers on relationship management and retention strategies Drive team performance by setting and ensuring KPIs are met Conduct regular risk assessments and manage a portfolio of Customer Success Manager accounts Serve as an escalation point for complex customer issues and renewal negotiations Facilitate weekly team syncs and provide consistent feedback to team members What is Required (Qualifications) Proven leadership experience in managing and developing a team of Customer Success Managers Minimum of 5 years of experience as a Customer Success Manager with a focus on high-value enterprise accounts Strong understanding of both IT and Operational Technology environments Executive presence and ability to engage with senior leaders effectively Willingness to travel up to 25% - 30% How to Stand Out (Preferred Qualifications) Proficiency in Spanish or Portuguese is a plus Experience using data to drive team performance and enhance customer outcomes #Cybersecurity #CustomerSuccess #RemoteWork #CareerGrowth #InclusiveCulture #J-18808-Ljbffr



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