Head of Customer Success- Remote
Há 3 dias
Employer Industry: Software Development (Sales Enablement) Why consider this job opportunity: Base salary up to $265,300, with On Target Earnings (OTE) up to $379,000 Comprehensive employee benefits including medical, dental, vision, and life insurance Flexible Paid Time Off (PTO) along with 8 paid holidays and 5 paid days for Annual Holiday Week Opportunity for career advancement and growth within a high-performing organization Option to work remotely from various states across the U.S. Access to wellness resources including coaching and therapy services What to Expect (Job Responsibilities): Lead the Customer Success organization, shaping vision and strategy for customer engagement and growth Ensure high-quality customer experiences throughout their lifecycle, driving adoption and retention Develop deep product expertise within the Customer Success team to maximize customer value Collaborate cross-functionally with Sales, Product, and Marketing to align customer advocacy and expansion efforts Build and inspire a high-performing Customer Success team, implementing scalable processes and metrics What is Required (Qualifications): 12+ years of experience leading Customer Success or post-sales organizations in a SaaS environment 7+ years of direct client management experience with enterprise-level customers Proven track record of owning retention, growth, and customer satisfaction metrics across a large customer base Strong communication and storytelling skills, with the ability to influence internal stakeholders and engage with C-level executives Experience with enterprise SaaS technologies (CMS/DMS, CRM platforms such as Salesforce/Dynamics 365) How to Stand Out (Preferred Qualifications): Demonstrated ability to design, build, and scale global organizations and processes Successful history of hiring, developing, and retaining top talent across leadership and frontline roles Entrepreneurial mindset, adaptable to change, with a focus on solutions and opportunities Strong technical and product acumen, with the ability to translate customer needs into product strategy Experience working cross-functionally with Product, Sales, Services, and Marketing to deliver seamless customer outcomes We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. #J-18808-Ljbffr
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Customer Success
Há 3 dias
Florianópolis, Brasil Canonical Tempo inteiroOverviewCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers,...
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Customer Success
3 semanas atrás
Florianópolis, Brasil Canonical Tempo inteiroOverviewCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon...
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Graduate Customer Success Manager
Há 17 horas
Florianópolis, Brasil Canonical Tempo inteiroJoin to apply for the Graduate Customer Success Manager role at CanonicalJoin to apply for the Graduate Customer Success Manager role at CanonicalGet AI-powered advice on this job and more exclusive features.The role of a Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk...
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Customer Success Manager
2 semanas atrás
Florianópolis, Brasil Abnormal Security Tempo inteiroOverview Employer Industry: Technology (SaaS) Why consider this job opportunity Salary up to $140,000 USD Eligibility for bonuses and restricted stock units (RSUs) Opportunity for career advancement and growth within the organization Work in a collaborative environment with cross-functional teams Chance to build strong relationships with executive-level...
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Head of Delivery Team
3 semanas atrás
Florianópolis, Brasil Ubiminds Tempo inteiroOverviewHead of Delivery Team Location: Remote – LATAM Type: Full-time About Ubiminds Ubiminds is a GPTW-certified, people-first company that partners with American software product companies to scale their development footprint. Ubi custom-curates Brazilian top 5% talent for their LATAM strategy. About the Head of Delivery TeamWe are looking for a...
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Enterprise Customer Success Manager
Há 21 horas
Florianópolis, Brasil Canonical Tempo inteiroJoin or sign in to find your next job Join to apply for the Enterprise Customer Success Manager role at Canonical 2 days ago Be among the first 25 applicants Join to apply for the Enterprise Customer Success Manager role at Canonical Get AI-powered advice on this job and more exclusive features. Canonical is a leading provider of open source software and...
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Customer Success Manager
1 semana atrás
Florianópolis, Brasil Nedgex Gmbh Tempo inteiroCompany DescriptionThe NETZSCH Group is a German company founded 150 years ago, with 50 years of operations in Brazil.The company operates through three main units: Analysis and Testing, Grinding and Dispersion and Pumps and Systems.Additionally, NEDGEX is the venture arm of the NETZSCH Group, dedicated to building high-impact ventures that push boundaries...
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Customer Success
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Florianópolis, Brasil Hre Group Tempo inteiroO Customer Success Pleno será responsável por garantir a satisfação, retenção e expansão da carteira de clientes, atuando como elo estratégico entre os clientes e as áreas internas da empresa.O objetivo é promover o sucesso dos clientes, assegurando que a solução contratada atenda e supere as expectativas, contribuindo para o crescimento...
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Global Head of Cloud Alliances
3 semanas atrás
Florianópolis, Brasil Canonical Tempo inteiroOverview Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon...
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Customer Success
1 semana atrás
Florianópolis, Brasil F&M Business Solutions Tempo inteiroCustomer Success Growth ManagerLocal: CapoeirasModelo de contrato: CooperativaDescrição da vagaProfissional estratégico em Customer Success e Growth, unindo empatia, visão analítica e foco em resultados para garantir retenção, expansão de receita e transformar clientes em defensores da marca.AtividadesGarantir a qualidade do onboarding e o...
