Professional Services Operation Analyst Ii
Há 6 dias
**The Work You'll Do**:
The Professional Services Operations Analyst will work closely with the Professional Services, Sales, and Finance teams to provide on-going support and maintenance of our Professional Services systems, processes and data.
**More specifically you will**:
- Support the Sales team by creating Statements of Work (SOWs)
- Create projects in Cloud Coach for new Implementations and Service Requestions to enable Professional Services to accurately manage their projects
- Provide accurate monthly billing data to Finance
- Provide direct user support on Cloud Coach
- Aid with PS support/training, creating, and maintaining documentation, accommodating ad-hoc user requests, and developing management dashboard reporting
- Implement and enforce processes and tools that will maintain integrity and accuracy of Cloud Coach data
- Prepare accurate utilization and billing data for the Board of Directors on a quarterly basis
- Act as a liaison with other departments by understanding the PS model and ensuring the integrity of information available through various system and reporting structures
- Demonstrate initiative, drive, and determination to achieve results, success and growth
**What we need from you**:
- Strong analytic and quantitative skills; ability to determine trends and propose solutions
- Proficient in the Microsoft suite of products with extensive Microsoft Excel experience
- Project management and training experience, preferred
- Effective organizational, multi-tasking and time management skills
- Excellent communication and presentation skills, comfortable with facilitating and leading classroom and live web-cast delivery
- Ability to build and maintain effective working relationships both internally and externally
- Self-motivated willingness to learn and self-teach
- Ability to lead and actively participate on working teams
- Ability to work with and protect confidential information
- In the future, international travel and off-business hours may be required to service locations outside the US
**What Does Sovos Offer You?**
- The tools to grow your career both personally and professionally:_
Did you know that over 30% of our employees earned a promotion or job change In FY2020? That can happen because growth Is serious business here at Sovos, and we have the programs In place to make sure of it, including:
- Mentoring Programs
- Management Bootcamps and Development Trainings
- Yearly performance reviews where compensation and performance are assessed and rewarded generously
- Clear paths for growth within our roles (but we know that career development can be like a spider web, not a ladder - we give you the tools to move outside of your career as well)
**Company Background
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