CRM Business Analyst Sr.

2 days ago Be among the first 25 applicants NEORIS now part of EPAM is a Digital Accelerator that helps companies step into the future. We have over 20 years of experience as Digital Partners for some of the largest companies in the world. We are more than 4,000 professionals in 11 countries, and we have a multicultural startup culture where we cultivate innovation and continuous learning to create high‑value solutions for our clients. Position CRM Senior Business Analyst – hybrid position based in San Pablo. Key Responsibilities Process & Data Modeling: Design CRM workflows using BPMN/UML, mapping business processes to Dynamics 365 entities and relationships. Functional Design & Testing: Develop detailed functional specifications, user stories, and test cases; validate CRM features and support UAT to ensure business requirements are met. Business Process Improvement: Collaborate with stakeholders to understand goals and challenges, analyze existing processes, and implement improvements to enhance efficiency and business performance through Dynamics 365 CRM. Solution Design: Partner with Product Owners to define the CRM roadmap, designing tailored solutions that deliver measurable business value and align with long‑term objectives. Stakeholder Engagement: Act as a trusted advisor, guiding stakeholders on CRM capabilities and best practices. Facilitate workshops, focus groups, and meetings to gather requirements, align expectations, and foster collaboration. Change Management & User Adoption: Support change initiatives to promote CRM adoption. Coordinate training sessions, ensure proper user onboarding, and provide ongoing support for a smooth transition. Project Leadership: Lead CRM implementation projects, managing scope, timelines, and risks. Collaborate with Product Owners on project planning, ensuring delivery within time, scope, and budget while maintaining stakeholder satisfaction. Requirements Proven experience (typically 5+ years) in CRM consulting or business analysis roles, preferably with a focus on Dynamics 365 CRM. Strong business acumen and the ability to understand and translate business requirements into CRM solutions that drive value. Excellent communication and interpersonal skills, with the ability to build rapport and effectively engage with stakeholders at all levels of the organization. Project management skills, including the ability to lead cross‑functional teams and manage project delivery from initiation to closure. Change management expertise, including experience in driving user adoption and managing organizational change. Relevant certifications or training in CRM consulting, business analysis, project management, or change management are advantageous. Experience in an agile environment. International multi‑cultural environment. Hybrid work model. Sao Pablo. We Offer Meal and Food Vouchers: Monthly benefits to support your dining expenses, both at home and outside. Private Pension Plan: Future financial planning with complementary retirement contributions. Health Plan: High‑quality medical coverage for you and your legal dependent. Dental Plan: Comprehensive dental care with an extensive provider network. Life Insurance: Protection and security for you and your loved ones. English/Spanish Lessons: Support for continuous language learning. Wellhub: Access to benefits and discounts in gyms and wellness programs. Childcare Assistance: Financial support for early childhood education expenses. Neoris Global Campus: A development platform offering continuous learning and professional growth opportunities. We invite you to learn more about us at or follow us on Facebook, LinkedIn, Twitter, and Instagram: @NEORIS. Metadata Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Business Development and Sales Industries: IT Services and IT Consulting #J-18808-Ljbffr