CRM Business Analyst

3 semanas atrás


São Paulo, Brasil NEORIS Tempo inteiro

Join to apply for the CRM Business Analyst (Mid-Level) role at NEORIS NEORIS now part of EPAM is a Digital Accelerator that helps companies step into the future. We have over 20 years of experience as Digital Partners for some of the largest companies in the world. We are more than 4,000 professionals in 11 countries, and we have a multicultural startup culture where we cultivate innovation and continuous learning to create high‑value solutions for our clients. We are currently looking for a CRM Business Analyst (Mid‑Level) – an exciting opportunity to build innovative solutions in a hybrid position based in San Pablo. Key Responsibilities Analyze business requirements and translate them into Dynamics 365 CRM functional designs and workflows. Model processes and data using BPMN/UML, ensuring alignment with CRM architecture. Collaborate with Product Owners and stakeholders to define the CRM roadmap and business priorities. Drive process improvement initiatives to increase efficiency and business performance. Create user stories, test cases, and support UAT to validate CRM features. Promote CRM adoption, supporting change management and user enablement. Lead or support CRM implementation projects, managing scope, timelines, and quality. Requirements 3+ years of experience in CRM consulting or business analysis, preferably with Dynamics 365 CRM. Strong business acumen and ability to design CRM solutions that drive measurable value. Excellent communication skills and experience engaging stakeholders at multiple levels. Proven ability to work in agile environments and cross‑functional teams. Experience in change management and promoting user adoption. Relevant certifications or training in CRM, Business Analysis, or Project Management are a plus. Fluent in Portuguese and English; experience in a multicultural environment is highly valued. We Offer Meal and Food Vouchers: Monthly benefits to support your dining expenses, both at home and outside. Private Pension Plan: Future financial planning with complementary retirement contributions. Health Plan: High‑quality medical coverage for you and your legal dependent. Dental Plan: Comprehensive dental care with an extensive provider network. Life Insurance: Protection and security for you and your loved ones. English/Spanish Lessons: Support for continuous language learning. Wellhub: Access to benefits and discounts in gyms and wellness programs. Childcare Assistance: Financial support for early childhood education expenses. Neoris Global Campus: A development platform offering continuous learning and professional growth opportunities. We invite you to learn more about us at , or follow us on Facebook, LinkedIn, Twitter, and Instagram: @NEORIS. #J-18808-Ljbffr


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