Business process consultant

3 semanas atrás


SAO PAULO, Brasil LGPDNOW TRATAMENTO E HOSPEDAGEM DE DADOS EIRELI Tempo inteiro

Local de Trabalho: Remoto

Descrição da Posição:
Estamos à procura de um Business Process Consultant para apoiar a transformação digital de nossos processos e fluxos de trabalho na plataforma ServiceNow. Este profissional será responsável por analisar, desenhar e implementar melhorias em processos de negócios, garantindo que as soluções estejam alinhadas com os objetivos estratégicos da LGPDNow e tragam valor agregado aos nossos clientes.

Responsabilidades:

  • Realizar o mapeamento de processos de negócios e identificar oportunidades de melhoria e automação.
  • Colaborar com stakeholders para entender as necessidades de negócio e traduzir essas demandas em requisitos para o time técnico.
  • Definir e documentar fluxos de trabalho otimizados na plataforma ServiceNow.
  • Desenvolver KPIs e métricas de performance para acompanhar a eficácia das melhorias implementadas.
  • Treinar e capacitar usuários finais e equipes internas sobre as mudanças nos processos.

Requisitos:

  • Experiência em consultoria de processos de negócios e implementação de melhorias em plataformas de TI, preferencialmente ServiceNow.
  • Habilidade para coletar e analisar requisitos de negócios e transformá-los em soluções eficientes.
  • Conhecimento em práticas de gestão de processos e metodologias ágeis.
  • Certificação ITIL ou ServiceNow é um diferencial, além de habilidades de comunicação e gestão de stakeholders.

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