Business Analyst

Overview

We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions.

With over 7,400 CI&Ters around the world, we’ve built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality.

Hi There, this is Jessica from CI&T We are looking for a dynamic and skilled Business Analyst or Scrum Master to join our Scrum team at CI&T, focusing on Salesforce and enhancing our Customer Experience initiatives. This role is pivotal in bridging the gap between business needs and technical solutions, ensuring that our Salesforce implementations drive outstanding customer experiences. The ideal candidate will have a strong understanding of Agile methodologies, Scrum rituals, and possess fluent English communication skills.

• Collaborate with stakeholders to gather and document business requirements related to Salesforce projects aimed at improving customer experience.
• Participate actively in Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives and possibly running some.
• Analyze customer feedback and business processes to identify opportunities for enhancing Salesforce functionalities.
• Develop user stories using the INVEST technique (Independent, Negotiable, Valuable, Estimable, Small, Testable) and demonstrate knowledge of common story techniques such as the Three Cs Model, User Story Template, and Scenario Writing.
• Facilitate workshops and meetings to ensure clear communication of requirements and foster collaboration among team members.
• Conduct user acceptance testing (UAT) to validate that solutions meet business requirements and user expectations.
• Provide training and support to team members and end-users on Salesforce features related to customer experience.
• Stay abreast of Salesforce updates and best practices to recommend innovative solutions for continuous improvement.

• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• Experience as a Scrum Squad Leader or Scrum Master
• Proven experience as a Business Analyst, specifically with Salesforce
• Strong understanding of Agile methodologies and Scrum framework.
• Fluent in English, with excellent written and verbal communication skills.
• Experience in gathering and analyzing business requirements and translating them into actionable solutions.
• Familiarity with the INVEST technique and other common user story techniques.
• Ability to work collaboratively in a fast-paced, team-oriented environment.
• Previous experience with AgentForce would be a plus.
• #MidSenior

• Health and dental insurance
• Meal and food allowance
• Extended paternity leave
• Partnership with gyms and health and wellness professionals via Wellhub (Gympass) TotalPass
• Profit Sharing and Results Participation (PLR)
• Life insurance
• Continuous learning platform (CI&T University)
• Discount club
• Free online platform dedicated to physical, mental, and overall well-being
• Pregnancy and responsible parenting course
• Partnerships with online learning platforms

At CI&T, inclusion starts at the first contact. If you are a person with a disability, it is important to present your assessment during the selection process. This way, we can ensure the support and accommodations that you deserve. If you do not yet have the assessment, don’t worry: we can support you in obtaining it.

We have a dedicated Health and Well-being team, inclusion specialists, and affinity groups who will be with you at every stage. Count on us to make this journey side by side.