Operations Supervisor

3 semanas atrás

Rio de Janeiro, Brasil Whizz Tempo inteiro

Overview

Operations Supervisor / Remote / Russian Speaker — Remote, Full-time. We are seeking a hands-on, results-oriented Operations Supervisor to support daily operations across multiple stores. This is not a pure project management role; the focus is on identifying issues daily, ensuring accountability, driving the team to meet KPIs, and ensuring smooth operation of full-cycle stores while solving issues that arise during daily operations.

Responsibilities
  • Drive consistent achievement of key operational KPIs, including inventory accuracy, timely reporting, and service quality standards
  • Oversee and support routine operational workflows, ensuring accuracy of daily reports and smooth execution of administrative tasks across stores
  • Act as primary point of escalation for urgent operational issues (e.g., technical or facility disruptions), coordinating timely resolution to minimize downtime
  • Manage office procurement processes with a focus on cost efficiency and vendor optimization
  • Provide structured support for reporting and analytics, including review and validation of daily reports in collaboration with the operations team
  • Ensure 100% accuracy and compliance in collections reporting
  • Maintain ongoing communication and collaboration with cross-functional teams to resolve operational issues quickly and effectively
  • Identify errors in processes, correct them, and train staff to prevent recurrence
  • Conduct detailed analysis of inventory results, investigate discrepancies, and implement corrective measures
  • Monitor workforce scheduling efficiency, eliminating idle time and ensuring optimal staff allocation
  • Motivate, guide, and hold teams accountable for achieving operational goals while fostering a positive, performance-driven culture
Requirements
  • Proven experience in an operations, service, or retail supervisory role, ideally within a fast-paced or high-growth environment
  • Proficiency with spreadsheets and data-driven decision-making
  • Excellent communication skills; fluency in Russian and English required
  • Character: persistent, detail-oriented, and numbers-driven
Benefits
  • Competitive salary
  • Remote work flexibility
  • Collaborative and innovative work environment
  • Potential for career growth and advancement within the company
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Other
Industries
  • IT Services and IT Consulting
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