Head Of Operations
Há 4 dias
- Directly manage LX operational teams, starting with Customer Support, with Teaching to be added later
- Design and implement efficient operational processes and structures to ensure stable performance in the region.
- Set up, monitor, and improve KPIs as well as motivational frameworks for Team Leaders and their teams to achieve regional goals.
- Oversee day-to-day operations and ensure quality through tools such as performance analytics, QA frameworks, checklists, and roadmaps.
- Manage team budgets and ensure cost efficiency.
What we expect from you
- Management of Operational teams over 50 ppl (including experience of managing 3-4 Team Leaders and Heads)
- Experience in Sales, Contact Center, Customer Support
- English and Portuguese proficiency
Stages of interview
- HR interview
- Case interview with LX Lead
- Test task presentation to LX Lead
- Gathering recommendations
- Offer
Why us
- Global Collaboration: Join a diverse, international team that values innovation and recognizes individual contributions.
- Competitive Compensation: Receive an attractive salary package that reflects your expertise and rewards your contributions.
- Flexible Work Schedule: Enjoy the freedom to work during hours that best suit your productivity and lifestyle.
- Professional Development: Benefit from continuous learning opportunities and support for your career advancement goals.
- Location Options: Choose to work from our Belgrade office or remotely, with seamless collaboration tools for both.
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