End User Support Specialist
Há 2 dias
**Position Overview**:We are looking for an IT Support Specialist who will be part of the Silverspin Corporate IT team delivering IT Services to a global organization with 400 users across 5 countries.**Key Responsibilities**:- Install, configure, and maintain devices, including Windows and Mac OS laptops throughout the user life-cycle.- Ensure devices are updated with the latest patches, software, and security updates using Microsoft Intune- Manage device inventory and lifecycle, including provisioning, deployment, and decommissioning.- Support and maintenance of AV, Video Conferencing, 3CX, and printing systems- Troubleshoot software-related issues and provide solutions to enhance user productivity- Provide local and remote technical support to end-users, resolving hardware, software, and connectivity issues promptly.- Respond to service requests and incidents using Technical Service Desk (Jira), ensuring timely resolution and excellent customer satisfaction.- Document support processes, procedures, and solutions for knowledge sharing and future reference- Implement and maintain security policies and configurations on end- user devices to protect against threats.- Educate users on best practices for device security and data protection.- Work closely with other IT teams to support infrastructure and network initiatives.- Assist in execution of IT projects related to end-user computing.- Communicate effectively with users to understand their needs and deliver appropriate solutions.**Requirements**:- Diploma or Degree in IT, Computer Science, or a related field- Minimum 2 year support experience in a complex office IT setup- Experience in M365 and awareness of Entra ID, Intune, Autopilot- Basic LAN and WAN awareness- Clearly and effectively communicate technical information and to quickly identify, diagnose, and resolve technical issues- The ability to adapt to changing technologies and environments, and to handle unexpected challenges or new priorities with ease.- Working effectively with other IT team members and departments to achieve common goals, sharing knowledge and resources.- The ability to manage multiple tasks and priorities- The above duties provide a generic description of the Employee’s day to day responsibilities but should in no way be deemed to be an exhaustive list. Additional related, duties may be assigned by the Line Manager in line with business exigencies and continuity._**Why Work With Us?**:At Silverspin, we’re not just about work—we’re about passion, innovation, and community. Joining us means you’ll be part of a team that celebrates creativity, supports professional growth, and values every voice. We’re committed to making Silverspin a place where you’ll be excited to come to work every day (and maybe have a little fun along the way). We offer:- ** Competitive Salary & Benefits**:- **Growth & Development Opportunities**:- **Creative and Collaborative Environment**Silverspin is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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End User Support Specialist
Há 3 dias
Mato Grosso, Brasil Silverspin Tempo inteiro**Position Overview**: We are looking for an IT Support Specialist who will be part of the Silverspin Corporate IT team delivering IT Services to a global organization with 400 users across 5 countries. **Key Responsibilities**: - Install, configure, and maintain devices, including Windows and Mac OS laptops throughout the user life-cycle. - Ensure devices...
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Field Support Specialist
4 semanas atrás
Mato Grosso, Brasil ASSA ABLOY Tempo inteiro**An Amazing Career Opportunity for a Field Support Specialist!!****Location**:Zejtun, Malta**Job ID**:33573The Field Support Specialist is responsible for the continued maintenance, technical and system support, and enhancement of new or existing products or systems in the field. This includes having a focus on card and passport personalization and mailing...
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Customer Support Specialist | Spanish, Italian, English
3 semanas atrás
Mato Grosso, Brasil EverHelp Tempo inteiroGenesis is an international IT company providing a full spectrum of services. With over 1,500 experts across 5 countries, we build products used by 200+ million unique users every month. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem includes 15+ companies and an investment fund. EverHelp is a...
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IT Support Administrator
Há 5 dias
Mato Grosso, Brasil The Convenience Shop Tempo inteiroMain reonsibilities include:- Performing remote troubleshooting- Determining the best solution based on the issue and details provided by users.- Walk the user through the problem-solving process- Direct unresolved issues to the next level of support personnel- Record events and problems and their resolution in our help desk system.- Follow-up and update...
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Technical Support
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Spanish Customer Support Specialist
3 semanas atrás
Mato Grosso, Brasil Paf Tempo inteiro**Do you enjoy interacting with customers, and take pride in offering an excellent service?**We are looking for a Spanish Customer Support Specialist to join our established team in Malta.We are recruiting for a passionate individual who is willing to learn and is open to new challenges.All internal communication is in English, therefore a good level of the...
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Customer Support Specialist
Há 20 horas
Mato Grosso, Brasil EverHelp Tempo inteiroGenesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund. EverHelp is a company in the...
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Payment Product Specialist
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Mato Grosso, Brasil Hero Gaming Tempo inteiro**About the Role**We are looking for a dynamic **Payment Product Specialist** to join our team and contribute to the strategic direction and execution of our payments roadmap across Hero Gaming Group. You will play a key role in optimising the payment experience across multiple brands and markets by ensuring seamless integrations, high acceptance rates, and...
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Payment Product Specialist
1 semana atrás
Mato Grosso, Brasil Hero Gaming Tempo inteiro**About the Role** We are looking for a dynamic **Payment Product Specialist** to join our team and contribute to the strategic direction and execution of our payments roadmap across Hero Gaming Group. You will play a key role in optimising the payment experience across multiple brands and markets by ensuring seamless integrations, high acceptance rates,...
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Technical Support Lead
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Mato Grosso, Brasil TechBiz Global GmbH Tempo inteiroAt TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a **Technical Support Lead** to join one of our **clients**' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you. **Responsibilities**: **Deep Troubleshooting &...