Information Technology Specialist I, Senior

Overview

Are you passionate about solving complex problems and driving innovation? Join our team and play a key role in supporting global IT infrastructure projects, providing advanced technical support, and ensuring high service quality for our business.

(ONSITE POSITION) SUMARE PLANT

• Maintain a solid and collaborative relationship with local business areas and other functions, supporting initiatives from global corporate IT teams and strategic business units (SBUs).
• Support and coordinate IT infrastructure projects, both local and global, working in partnership with internal teams and external vendors.
• Provide technical support to end-users in offices and plants, assisting in the efficient use of IT tools and systems.
• Act as Level 3 support for identifying, analyzing, and resolving complex technical issues, ensuring service continuity.
• Diagnose the origin of incidents through effective communication with users, support teams, internal operations, and vendors.
• Perform acquisition, installation, configuration, and upgrade of hardware and software components, ensuring compliance with technical standards.
• Plan and manage responses to service interruptions and other incidents, minimizing business impacts.
• Conduct training for users on new technologies, systems, and tools, promoting adoption and correct use.
• Document, track, and monitor incidents and problems, ensuring resolution within established deadlines and continuous process improvement.
• Participate in the resolution of critical incidents and support root cause analyses to prevent recurrence.
• Ensure the quality of infrastructure services, meeting the agreed service levels with internal customers.
• Support the infrastructure of business applications, ensuring consistency, performance, and high availability of servers and systems.
• Ensure compliance with global IT standards, policies, and procedures, promoting information security and adherence.
• Manage infrastructure project delivery, ensuring compliance with deadlines, scope, and budget.
• Propose, evaluate, and monitor the acquisition of new technological solutions that meet business needs and optimize existing infrastructure.
• Interact with vendors and other internal areas to ensure the efficient and continuous operation of IT tools and services.

• Bachelor’s degree in computer science, Systems Analysis, Information Technology, or related fields.
• At least 7 years of experience in the area.
• Advanced English for working with international teams.
• Proficiency in Linux and Windows Server operating systems
• Basic knowledge of Databases (SQL / Oracle)
• Computer Networks (LAN / WAN)
• Information Security
• Problem Solving / Troubleshooting

• ITIL certification.
• Experience working in multinational companies.
• Experience in supporting business applications regarding installation/upgrades on servers
• Strong verbal and written communication skills, including the ability to document operational procedures
• Strong analytical skills to quickly resolve technical issues, assess alternative approaches, and recommend the most viable and cost-effective solutions

• Analytical thinking
• Ability to work under pressure
• Proactivity
• Ability to solve complex problems
• Work and communicate effectively
• Drive change
• Act with a long-term perspective
• Teamwork skills

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit and follow @ PPG on Twitter.

The PPG Way

Every single day at PPG:

We partner with customers to create mutual value.

We are “One PPG” to the world.

We trust our people every day, in every way.

We make it happen.

We run it like we own it.

We do better today than yesterday – everyday.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email