Customer Service Agent

Há 7 dias

São Paulo, São Paulo, Brasil Pay Retailers Tempo inteiro
At PayRetailers, we are committed to providing cutting-edge solutions that empower businesses to succeed in Latin America. Our collaborative and inclusive work environment encourages creativity and growth, where every employee's contribution is valued. Get ready to embark on an exciting journey with us, as we strive to make a meaningful impact on the world of payments.
Our Customer Service team is being built and we are looking for a highly qualified Customer Service Representative. At the moment our end users are looking for the Customer Service Representative/Support Analyst who is **the main point of contact for **any queries related to their wallet services**.
**This roles is Hybrid, requiring presenciality to our offices in Sao Paulo.**
**Job duties and Responsibilities**:
- Identify and assess customers' needs to achieve satisfaction;
- Provide accurate, valid and complete information by keeping records of customer interactions;
- Follow communication procedures, guidelines and policies;
- Take the extra mile to help customers;
- Being able to identify possible incident trends and technical issues.
**Experience and Qualifications**:
- Proven customer support experience or experience as a Customer Service Representative
- Ability to be hands on with high attention to detail
- Familiarity with CRM systems and practices, as Freshdesk or Zendesk customer service software
- Ability to multi-task, prioritize, and manage time effectively
- Customer orientation and ability to adapt/respond to different types of characters.
- Great set of analytical skills (detail oriented, problem-solving, data gathering, etc)
- Good organizational/time management skills
- Active listening
- Willingness to work in a fast-growing company working environment and adapt to changes fast
- Problem solving capabilities, resolutive, proactive
- Expertise in Mastercard/ Visa transaction, categorisation and analysis.
**Important**:
- Fluency in English, Spanish and Portuguese.
- Experience 1 year in Payments and eWallet preferred.
- Work time:
- 12h - 20:30
- 20h - 5h
**Benefits**:
- Competitive salary
- Growth opportunities within a company in a hyper-growth phase
- Individual development plans
- Excellent working environment and collaboration
- Private medical insurance covered by the company
- Flexible retribution partner
- Flexible model of work
LI-Hybrid

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