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Customer Service Agent
4 semanas atrás
Our Customer Service team is being built and we are looking for a highly qualified Customer Service Representative. At the moment our end users are looking for the Customer Service Representative/Support Analyst who is **the main point of contact for **any queries related to their wallet services**.
**This roles is Hybrid, requiring presenciality to our offices in Sao Paulo.**
**Job duties and Responsibilities**:
- Identify and assess customers' needs to achieve satisfaction;
- Provide accurate, valid and complete information by keeping records of customer interactions;
- Follow communication procedures, guidelines and policies;
- Take the extra mile to help customers;
- Being able to identify possible incident trends and technical issues.
**Experience and Qualifications**:
- Proven customer support experience or experience as a Customer Service Representative
- Ability to be hands on with high attention to detail
- Familiarity with CRM systems and practices, as Freshdesk or Zendesk customer service software
- Ability to multi-task, prioritize, and manage time effectively
- Customer orientation and ability to adapt/respond to different types of characters.
- Great set of analytical skills (detail oriented, problem-solving, data gathering, etc)
- Good organizational/time management skills
- Active listening
- Willingness to work in a fast-growing company working environment and adapt to changes fast
- Problem solving capabilities, resolutive, proactive
- Expertise in Mastercard/ Visa transaction, categorisation and analysis.
**Important**:
- Fluency in English, Spanish and Portuguese.
- Experience 1 year in Payments and eWallet preferred.
- Work time:
- 12h - 20:30
- 20h - 5h
**Benefits**:
- Competitive salary
- Growth opportunities within a company in a hyper-growth phase
- Individual development plans
- Excellent working environment and collaboration
- Private medical insurance covered by the company
- Flexible retribution partner
- Flexible model of work
LI-Hybrid
