Customer Success Agent
2 semanas atrás
We are seeking a proactive and customer-focused Customer Success Agent to join our team. In this role, you will handle complex customer inquiries, drive engagement, manage payment follow-ups, and assist with retention efforts. You will take ownership of improving customer satisfaction and help reduce churn by ensuring customers derive maximum value from our service. Key Responsibilities: - Customer Engagement: Proactively engage with customers to ensure they are successful with our service, offering guidance and best practices. - Dunning Management: Handle payment follow-ups. - Retention Efforts: Manage at-risk customers, understand their concerns, and implement strategies to retain them. - Feedback Loop: Document recurring issues and collaborate with Product, Sales, and Support teams to improve the customer experience. - Upsell: Recognize and convert upsell opportunities.
Requisitos Experience in Customer Support, Customer Success, or a similar client-facing role. Fluent in English (at least a C1 level) Strong problem-solving skills with the ability to troubleshoot and resolve complex customer issues. Experience with dunning (payment collections), retention strategies, or subscription-based businesses is a plus. Excellent communication (written & verbal) and interpersonal skills. Ability to work independently while collaborating with cross-functional teams. Familiarity with CRM tools (e.g., Zoho, Planhat) and support ticketing systems. Patient, empathetic, and proactive in helping customers succeed.
-
Customer Success Agent
2 semanas atrás
São Paulo, São Paulo, Brasil UENI Tempo inteiroOverview Customer Success Agent (SaaS) at UENI. We are seeking a proactive and customer-focused Customer Success Agent to join our team. In this role, you will handle complex customer inquiries, drive engagement, manage
-
Customer Success Agent
2 semanas atrás
São Paulo, São Paulo, Brasil UENI Tempo inteiroOverview Customer Success Agent (SaaS) at UENI. We are seeking a proactive and customer-focused Customer Success Agent to join our team. In this role, you will handle complex customer inquiries, drive engagement, manage payment follow-ups, and assist with retention efforts. You will take ownership of improving customer satisfaction and help reduce churn by...
-
Principal AI Specialist, Customer Success
2 semanas atrás
São Paulo, São Paulo, Brasil Zendesk Tempo inteiroPrincipal AI Specialist, Customer Success Overview The Principal AI Specialist, Customer Success role is a dynamic customer advisory role responsible for getting customers to business outcomes as fast as possible using Zendesk AI solutions. The overarching objective is to ensure Zendesk customers realize business value and outcomes from their investment in...
-
Principal AI Specialist, Customer Success
3 semanas atrás
São Paulo, São Paulo, Brasil Zendesk, Inc. Tempo inteiroPrincipal AI Specialist, Customer Success page is loadedPrincipal AI Specialist, Customer Success Apply remote type In Office locations São Paulo, Brazil time type Full time posted on Posted Yesterday job requisition id R32128Job Description The Principal AI Specialist, Customer Success role is a dynamic customer advisory role responsible for getting...
-
Customer Success Agent
2 semanas atrás
São Paulo, São Paulo, Brasil Stenon Gmbh Tempo inteiroAt Stenon we are on a mission to democratize soil data.We have become the global market leader in real-time, digital soil data providing a service business to our partners.Our partners' services are enabling farmers receiving essential data to make optimal and sustainable cultivation decisions, boosting yield, crop quality, reducing environmental pollution,...
-
Customer Success
2 semanas atrás
São Paulo, São Paulo, Brasil Canonical Tempo inteiroJoin to apply for the Customer Success - Team Manager role at Canonical 16 hours ago Be among the first 25 applicants Join to apply for the Customer Success - Team Manager role at Canonical Get AI-powered advice on this job and more exclusive features. Canonical is a leading provider of open source software and operating systems to the global enterprise...
-
Customer Success Manager
3 semanas atrás
São Paulo, São Paulo, Brasil Chatfuel Tempo inteiroCustomer Success ManagerHojeImportant: Apply ONLY through the Google Form.Who We AreChatfuel was founded in 2015 in Silicon Valley with the vision of transforming the way businesses interact with their customers. Right now, Chatfuel is an AI customer communication platform that helps small and medium businesses automate conversations on WhatsApp, Instagram,...
-
Customer Success Manager
3 semanas atrás
São Paulo, São Paulo, Brasil Chatfuel Tempo inteiroCustomer Success Manager Hoje Important: Apply ONLY through the Google Form. Who We Are Chatfuel was founded in 2015 in Silicon Valley with the vision of transforming the way businesses interact with their customers. Right now, Chatfuel is an AI customer communication platform that helps small and medium businesses automate conversations on WhatsApp,...
-
Customer Success
Há 3 dias
São Paulo, São Paulo, Brasil Eazybe Tempo inteiro**We're Hiring: Customer Success Specialist (Brazil)****Location**: Remote (Brazil)**Work Hours**: Monday - Saturday, 9:00 AM - 6:00 PM (Brazil Time)Are you passionate about **helping customers succeed** and have a **technical background**? We're looking for a **Customer Success Specialist** to support our **Portuguese & Spanish-speaking clients**.**What...
-
AI Specialist, Customer Success
2 semanas atrás
São Paulo, São Paulo, Brasil Zendesk Tempo inteiroOverview Join to apply for the AI Specialist, Customer Success role at Zendesk . The AI Specialist, Customer Success role is a dynamic customer advisory role responsible for getting customers to business outcomes as fast as possible using our cutting-edge Zendesk AI solutions. The overarching objective is to ensure Zendesk customers realize business value...
