Sr. Partner Operations Analyst

Overview

Join to apply for the Sr. Partner Operations Analyst role at Docusign .

What you'll do

As a Sr. Partner Operations Analyst on the Partner Ecosystem Operations team, you will play a key role in improving the quality, consistency, and integrity of partner data. You will define and implement data management guidelines, lead data cleanup efforts, and serve as a subject matter expert for partner-related processes. You will collaborate cross-functionally to support the scalability and effectiveness of our partner ecosystem. This position is an individual contributor role reporting to the Senior Manager, Partner Operations.

Responsibilities

• Own and drive partner data hygiene efforts, including regular audits, cleanup activities, and data integrity checks
• Build and maintain Tableau dashboards to support visibility into partner program performance and key metrics
• Support the ongoing development and operationalization of the Partner Program by providing data insights and process improvements
• Define and document standards for partner data management and ensure alignment across teams
• Create, run, and maintain reports to support key initiatives, identifying trends and resolving data quality issues
• Collaborate with Partner Managers, Sales, Revenue Operations, and cross-functional stakeholders to support business initiatives
• Use process mapping and data analysis to assess process effectiveness and recommend improvements
• Measure and track the impact of operational enhancements on KPIs, delivering insights that inform decision-making
• Independently identify analytics needs, gather requirements, and deliver actionable solutions with minimal oversight
• Develop and maintain internal documentation, including partner data guidelines and support resources
• Prepare clear and concise deliverables that synthesize complex findings into insights for stakeholders
• Support ad-hoc initiatives and evolving business priorities as needed
• Partner effectively across time zones and regions, fostering global alignment and communication

What you bring Basic

• 5+ years of experience in partner operations, customer support, or a related operational function
• Experience with Salesforce and navigating/managing CRM data
• Experience with spreadsheet tools such as Microsoft Excel and Google Sheets (pivot tables, advanced formulas, data visualization)
• Experience with SQL with the ability to write queries to extract and manipulate data
• Demonstrated ability to independently lead analytics projects, including gathering requirements, documenting processes, and delivering actionable insights
• Experience with generative AI tools (e.g., AskGPT, Gemini) for research, analytics, and documentation support
• Bachelor's degree in Business, Marketing, Communications, or a related field
• Experience with contract management processes and compliance considerations

Preferred

• Strong organizational and project management capabilities with the ability to manage multiple priorities in a fast-paced environment
• High attention to detail with a focus on data accuracy and quality
• Excellent verbal and written communication skills, with a collaborative and solution-oriented mindset
• Master's degree in Business Administration or a related field
• 5+ years of experience in partner operations or partner management within the technology industry
• Experience building dashboards in Tableau or similar BI tools to support program operations and reporting
• Experience delivering internal training sessions or external-facing presentations
• Familiarity with global partner ecosystems and cross-cultural business practices
• Advanced skills in CRM and partner portal platforms
• Strong background in data analysis, dashboarding, and reporting
• Understanding of modern digital marketing tools and partner enablement strategies
• Proven ability to build and maintain effective business relationships
• Proactive, self-motivated, and capable of identifying and resolving operational gaps
• Willingness and flexibility to work across time zones
• Experience leading or contributing to cross-functional projects and initiatives

Life at Docusign

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. We're equal, and we strive to ensure every team member has an equal opportunity to succeed, to be heard, and to build lasting relationships.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at If you experience any issues during the application process please contact for assistance.

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Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Software Development

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