Supply Chain Sr. Analyst

4 semanas atrás

São Paulo, São Paulo, Brasil MANUAL Tempo inteiro

Join to apply for the Supply Chain Sr. Analyst role at MANUAL

Join to apply for the Supply Chain Sr. Analyst role at MANUAL

We are seeking a Senior Supply Chain Analyst to join our team in Brazil You will be a key member of our Operations team, with a strong focus on logistics performance management, partner relationship support, issue resolution, and continuous process improvement. You will help us ensure a high-quality delivery experience, optimize logistics operations, and provide key insights to support Manual's continued growth. This is a high-impact role with cross-functional exposure and opportunities to shape the way we operate as we scale.
Responsibilities

  • Monitor daily performance of logistics partners, providing KPI updates and reporting to cross-functional teams
  • Support leadership in negotiations with carriers by delivering key data and operational insights
  • Act as point of contact for carriers and CX team to resolve delivery issues
  • Proactively handle critical delivery cases, coordinating with responsible teams and carriers to avoid escalations
  • Make decisions on reshipments, new delivery attempts, and order cancellations in coordination with pharmacies and logistics partners
  • Ensure accurate and timely updates of delivery information (tracking numbers, tracking links) in internal systems
  • Support logistics improvement initiatives, including testing new partners, adjusting order allocation, and creating monitoring processes
Qualifications
  • Advanced or fluent English
  • Bachelor's degree in Business Administration, Supply Chain, Engineering, or related field - 2+ years' experience in Supply Chain, Logistics or Operations, preferably in high-growth or tech-driven environments
  • Strong knowledge of logistics operations, performance management, and partner management
  • Advanced analytical and problem-solving skills with the ability to interpret operational data and drive actionable insights
  • Proficiency with Excel and logistics/ERP systems – experience with BI tools is a plus - Proficiency in English (fluency preferred)
  • Strong communication and negotiation skills, with ability to work effectively with internal stakeholders and external partners
  • Ability to manage multiple tasks and priorities simultaneously, with excellent attention to detail
  • Humility and ability to collaborate with colleagues across countries
Salary & Benefits
  • Stock option plan
  • Private medical insurance
  • Gym & wellness benefit with Wellhub
  • English classes benefit with Cambly
  • 30 days holidays yearly (calendar days)
  • International exposure with direct interactions with the UK team
  • Annual company retreat
  • A fun and friendly working environment with sharp and motivated co-workers
We are destigmatising how people approach their health by offering easy access to diagnostics, a holistic range of treatments, ongoing care and medical advice, as well as a community to help proactively improve one's health and wellbeing. A place that didn't exist until now.
We are destigmatising how people approach their health by offering easy access to diagnostics, a holistic range of treatments, ongoing care and medical advice, as well as a community to help proactively improve one's health and wellbeing. A place that didn't exist until now. Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Management and Manufacturing
  • Industries Hospitals and Health Care

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