Quality Assurance Analyst

2 semanas atrás

Curitiba, Paraná, Brasil Wipro Limited Tempo inteiro
Curitiba, Brazil
- DOP
- 3110452
**_Role Purpose_**
- The purpose of this role is to conduct audits to ensure quality compliance within the account._
**_Do_**
**Conduct process quality audits as per plan**
- Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines_
- For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week_
- Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required_
- Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA)_
- Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes._
**_Stakeholder Interaction_**
- Stakeholder Type_
- Stakeholder Identification_
- Purpose of Interaction_
- Internal_
- Delivery Leadership_
- Audit & training reports, error trends, new process_
- Agents_
- Training_
- Training team for Account_
- Training content and schedule_
- RMAC_
- Risk compliance_
- DOP Support_
- Compliance related support as per account SOW_
- External_
- Clients_
- Reports on training and compliance_
- External Auditors_
- Audits_
**_Display_**
- Lists the competencies required to perform this role effectively: _
- **_Functional Competencies/ Skill_**
- Domain/Industry Knowledge - Awareness and knowledge of broad economic, demographic, technological and global trends in the ITES/BPO industry - **Foundation**:
- Process Knowledge - Process understanding with a clear understanding of process quality parameters as per the skillup training/ certification provided by the client
- **Competent**
**_Competency Levels_**
**_Foundation_**
- Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with mínimal support and guidance._
**_Competent_**
- Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well._
**_Expert_**
- Applies the competency in all situations and is serves as a guide to others as well._
**_Master_**
- Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization._
- **_Behavioral Competencies_**
- _Project Management Skills_
- _Analytical Skills_
- _Execution Excellence_
- _Passion for results_
- _Stakeholder Management_
**_Deliver_**
- No._
- Performance Parameter_
- Measure_
- 1._
- Audit_
- Adherence to the calendar; audit targets_
- Compliance % as per audit reports - zero misses_
- 2._
- Process Compliance_
- Case targets - 2 hours/ week logged to be updated with the process_
Ad Tagging
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

  • Quality Assurance Professional

    Há 7 horas

    Curitiba, Paraná, Brasil beBeeQuality Tempo inteiro R$80.000 - R$104.000

    Quality Assurance Manager Job SummaryWe are seeking a highly skilled professional to join our team as a Quality Assurance Manager. The ideal candidate will be responsible for ensuring the quality of products meets the highest standards, while driving continuous improvement and innovation in quality processes.This role involves developing and implementing...

  • Quality Assurance Professional

    Há 4 dias

    Curitiba, Paraná, Brasil beBeeQuality Tempo inteiro R$45.000 - R$90.000

    Job Overview:As a Quality Assurance Manager, you will play a pivotal role in overseeing the internal activities and functions related to this position. A deep understanding of the field is essential.Key Responsibilities:Ensure quality standards are met across all aspects of the organizationDevelop and implement quality control strategiesMaintain accurate...

  • Quality Assurance Expert

    1 semana atrás

    Curitiba, Paraná, Brasil beBeeQuality Tempo inteiro R$50.000 - R$80.000

    Quality Assurance ProfessionalWe seek a skilled Quality Manager to oversee product and service quality, ensuring compliance with highest standards.Main Responsibilities:To develop and implement quality management systems for regulatory adherence;To conduct regular audits and inspections for improvement opportunities;To collaborate with cross-functional teams...

  • Quality Assurance Expert Wanted

    Há 7 dias

    Curitiba, Paraná, Brasil beBeeSustainability Tempo inteiro US$62.000 - US$82.000

    Quality Assurance Expert SoughtWe are looking for a seasoned Quality Assurance professional to join our team. This key position will play a crucial role in shaping the future of sustainable transportation solutions.Key Responsibilities:Ensure quality control during various manufacturing steps and after assembly.Analyze data and provide suggestions for...

  • Senior Quality Assurance Specialist

    Há 3 dias

    Curitiba, Paraná, Brasil beBeeQuality Tempo inteiro R$134.490 - R$181.550

    Software Quality Assurance ProfessionalWe are seeking an experienced Software Quality Assurance professional to ensure the quality and reliability of our software products.The ideal candidate will have a strong technical background, excellent analytical skills, and the ability to work collaboratively in a fast-paced environment.Quality EngineeringCI/CD...

  • Senior Quality Assurance Specialist

    Há 6 dias

    Curitiba, Paraná, Brasil beBeeQuality Tempo inteiro R$2.929 - R$3.434

    Job OpeningWe are seeking a skilled professional with expertise in quality assurance to contribute to our organization's success.Key Responsibilities:To oversee the implementation and maintenance of quality control processes ensuring compliance with regulatory requirementsTo identify and evaluate process improvements opportunities enhancing efficiency and...

  • Quality Assurance

    2 semanas atrás

    Curitiba, Paraná, Brasil Regazzo Consultoria em Informática Tempo inteiro

    **Quality Assurance (QA) JR**:- Presencial- Regazzo Consultoria em InformáticaCuritiba-PRA combinar**1**- vaga- | publicada hoje*****Informações da Vaga**:**Descrição**:- Atuar como analista de testes JR em projetos de desenvolvimento de microserviços, APIs, sistemas mobile e Web. Apoiando na escrita de casos de teste e certificação da qualidade de...

  • Senior Quality Assurance Expert

    Há 5 horas

    Curitiba, Paraná, Brasil beBeeQuality Tempo inteiro R$73.996 - R$95.850

    Corporate Quality Assurance RoleWe are seeking an experienced Corporate Quality Assurance professional to lead our quality agenda.Your Key ResponsibilitiesYou will be the primary point of contact for multiple internal and external locations on quality-related topics, ensuring products meet design, food safety, and quality policy requirements.You will support...

  • Senior Quality Assurance Engineer

    1 semana atrás

    Curitiba, Paraná, Brasil beBeePerformance Tempo inteiro R$120.000 - R$180.000

    Quality Assurance EngineerWe are seeking a skilled Quality Assurance Engineer to drive our quality assurance strategies and procedures.To achieve this, you will be responsible for planning, implementing, and monitoring quality assurance initiatives that ensure non-functional requirements for performance are met.You should have at least 4 years of experience...

  • Senior Quality Assurance Engineer

    1 dia atrás

    Curitiba, Paraná, Brasil beBeeSoftware Tempo inteiro US$65.000 - US$95.000

    Senior Quality Assurance Engineer (Mobile Automation)