Field Support Analyst

Direct message the job poster from Tata Consultancy Services

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Come to one of the biggest IT Services companies in the world Here you can transform your career

Why join TCS? Here at TCS we believe that people make the difference; that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.

We are looking for Field Service Support who wants to learn and transform their career.

In this role you will:

• Provide onsite support as per site categorization to provide operational and technical support.
• Troubleshoot & resolve incidents and problems associated with EUC equipment and software, and provide break/fix support, advice, and assistance to authorized users.
• Excellent IT hardware troubleshooting skills in Windows 10/11 OS, MS Office, Outlook troubleshooting, and basic networking skills.
• Coordinate with third-party vendors as necessary to keep equipment and software in good working order.
• PC asset support: Add, move, change, update, reassign laptop/desktop devices.
• Manage hard and soft break/fix services for laptops and desktops.
• Administer PC cycle and IMACD experience - Asset management (Asset tagging or scanning, updating the Asset database with all changes performed or reported to maintain up-to-date and valid data in the CMDB).
• PC configuration of new and redeployed (used) PCs in inventory, including domain joins, copying/reloading of data, profile creation, adding printers, network & wireless configuration, reinstallation of software, applying patches, post-installation validations of all activities, and end-user training of any new hardware/software.

And much better if you stand out for:

• Infra support, network configuration, O365, ServiceNow, printers, asset management, Windows, firewall.

Please attach resume in English.

What do we offer?

• Health insurance
• Life insurance
• Gympass
• TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social, and financial assistance to associates
• Partnership with SESC
• Reimbursement of certifications
• Free TCS Learning Portal – Online courses and live training
• International experience opportunity
• Discount partnership with universities and language schools
• Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
• TCS Gems – Recognition for performance
• Xcelerate – Free mentoring career platform

Tata Consultancy Services is an equal opportunity employer; our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity/expression, age, marital status, disability, sexual orientation, or any others. We encourage anyone interested to build a career in TCS to participate in our recruitment & selection process.

At Tata Consultancy Services, we promote an inclusive culture; we always work for equity. This applies to gender, people with disabilities, LGBTQIA+, religion, race, ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility to build a TCS that respects each person. Our motto is Inclusion without exception.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology
• Industries: Software Development

Referrals increase your chances of interviewing at Tata Consultancy Services by 2x.

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