Technical Support Analyst

1 semana atrás

Porto Alegre, Brasil Poatek Tempo inteiro

With offices in Porto Alegre, São Paulo, Lisbon, and Miami, our team experiences an **international environment** while working in a horizontal organization filled with **autonomy, freedom**, and **lots of challenges**.

Much more than a job, our people find in our **human-centered** and **result-driven** culture the opportunity to grow while being the real owners of their working path aside from top performers who always strive for excellence, bringing diverse perspectives and new ideas.

Equality is a principle here at Poatek. We are committed to building an inclusive team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Therefore we provide **equal employment opportunities **to all employees and applicants regarding race, color, religion, gender identity, sexual orientation, national origin, age, or disability.
- If you love IT as much as we do, we look forward to meeting you_

Working as a **Technical Support Analyst** in our team, you will:

- Be the first point of contact for troubleshooting service requests related to software (OS, Office 365, internal tools), hardware (laptops, printers, etc) and network (connectivity issues for example);
- Make full use of tools (Zendesk, Microsoft Sharepoint, Jira, Azure DevOps) for diagnosing and documenting the different steps required to close an incident or service request;
- Route and reassign service requests to different teams/people according to their area of expertise;
- Fully manage IT assets and their records: allocation, deallocation, maintenance, etc;
- Identify trends in potential problem sources and propose new processes and/or standards in order to make our IT workflows more efficient;
- Take ownership for room and assets organization/storage;
- Work across all of our offices: POA, SP, Lisbon and Miami.

**Requirements**:

- Bachelor's degree in Computer Science/Information Systems or any other related field;
- Be able to communicate (speak, read and write) with other people in English;
- At least 2 years of experience in the area.

**Benefits**

At Poatek you will have:

- Medical and Dental Insurance;
- Food and Meal allowances;
- Transportation allowance;
- Language Classes allowance;
- Welfare allowance;
- Culture allowance;
- Flexible Time;
- Annual bonus;
- Profit shares.

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