Technical Support Engineer, Trilogy

Technical Support Engineer, Trilogy (Remote) – $60,000/year USD Join to apply for the Technical Support Engineer, Trilogy (Remote) role at Trilogy . This salary range is provided by Trilogy. Your actual pay will be based on your skills and experience – talk with your recruiter to learn more. Base pay range $30.00/hr – $30.00/hr Customer support at most companies is broken. Support agents drown in mundane tickets, escalating 60% of cases because they lack depth to handle real challenges. This cycle of mediocrity frustrates everyone involved. At Trilogy, we flipped the script entirely. With AI handling routine tasks across our 100+ enterprise software products, Technical Support Engineers dive straight into the deep end – tackling only the most intricate, brain-bending problems that even our sophisticated AI can’t crack. This role is not for the faint‑hearted or those seeking a gentle learning curve. We’re looking for self‑starters who thrive under pressure, learn at lightning speed, and do not need their hand held through every challenge. If you need weeks of training wheels or constantly seek approval before making decisions, this fast‑paced environment will overwhelm you. But if you’re hungry for a role that will supercharge your technical prowess and push your problem‑solving skills to new heights, you’ve found your match. Ready to redefine what customer support excellence looks like? What You Will Be Doing Partner with cutting‑edge AI systems to tackle the most challenging customer issues requiring human insight and technical finesse. Bridge the gap between artificial intelligence and human expertise, continuously enhancing AI capabilities based on your problem‑solving experiences. What You Won’t Be Doing Enjoying a leisurely onboarding process – you’ll need to master multiple complex products within your first 30 days. Depending on constant managerial support – independent problem‑solving and self‑direction are non‑negotiable survival skills here. Technical Support Engineer Key Responsibilities Seamlessly blend advanced AI tools with deep technical knowledge to deliver world‑class customer support experiences, specializing in the complex challenges that push the boundaries of current AI capabilities. Basic Requirements Minimum 3 years of hands‑on experience in technical customer support environments. Expert‑level proficiency with generative AI tools – workflow automation, custom GPT development, and advanced AI integration (basic ChatGPT usage won’t cut it). Must be located in North or South America for optimal collaboration. About Trilogy Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for relentlessly seeking top talent, innovating new technology, and incubating new businesses. Our technological innovation is spearheaded by a passion for simple customer‑facing designs. Trilogy is a place where you can be surrounded by great people, be proud of doing great work, and grow your career by leaps and bounds. Working with us This is a full‑time (40 hours per week), long‑term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $30 USD/hour, which equates to $60,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult  more details on this topic. Crossover Job Code: LJ‑3330‑BR‑PortoAle‑TechnicalSuppo.055 #J-18808-Ljbffr