Application Support Engineer, Trilogy

Há 8 horas

Porto Alegre, Brasil Trilogy Tempo inteiro

Application Support Engineer, Trilogy (Remote) – $60,000 per year Base pay range: $30.00 /hr – $30.00 /hr. This range is provided by Trilogy; actual pay will be based on skills and experience. Elite problem‑solvers wanted: Where AI ends, your expertise begins. At Trilogy, we’ve revolutionized customer support across our 100+ enterprise software products. Our AI handles the routine—you tackle only the most complex challenges that defeat our advanced systems. Every ticket demands your full technical prowess and creative problem‑solving abilities. This role accelerates technical growth exponentially. You’ll master multiple enterprise products while directly enhancing our AI capabilities. The pace is intense, the learning curve steep, and the expectation is excellence from day one. What You Will Be Doing Solve complex technical issues that have defeated our advanced AI systems. Analyze patterns in escalated tickets to identify AI improvement opportunities. Contribute technical expertise to enhance AI capabilities across multiple enterprise products. Master new products rapidly to maintain exceptional resolution standards. Implement creative solutions for our most challenging customer problems. What You Won’t Be Doing Handling routine tickets that our AI can resolve—we’ve eliminated the mundane. Taking two months to get up to speed—you’ll be mastering multiple products within your first month. Relying on managers for solutions—self‑sufficiency is non‑negotiable. Working within a single product silo—your expertise will span across our diverse portfolio. Key Responsibilities Seamlessly bridge the gap between advanced AI capabilities and complex technical challenges to deliver exceptional customer outcomes while continuously improving our AI systems. Basic Requirements Minimum 3 years of experience in technical customer support roles. Advanced generative AI proficiency beyond basic use cases (ability to create automated workflows, develop custom GPTs, and integrate AI tools). Exceptional self‑learning capabilities with a proven track record of mastering complex technical concepts independently. Current residence in North or South America. About Trilogy Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for relentlessly seeking top talent, innovating new technology, and incubating new businesses. Our technological innovation is spearheaded by a passion for simple customer‑facing designs. Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds. Working with Us This is a full‑time, 40‑hour‑per‑week, long‑term position. It is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level is $30 USD per hour, equating to $60,000 USD per year (assuming 40 hours per week and 50 weeks per year). Payment is weekly. Senior Level Associate Employment Type Full‑time Job Function Engineering and Information Technology #J-18808-Ljbffr

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