Infrastructure & Technology Client Adoption Specialist Professional SÃO PAULO, BR

A career in IBM Software means you'll be part of a team that transforms our customer's challenges into solutions.

Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.

IBM Intelligent Automation, powered by AI, addresses challenges by helping People become more productive, Businesses more scalable, and Systems more resilient. We combine human skills with automation and AI to enhance team productivity and improve decision making. We help companies digitize and intelligently automate and connect their business processes and systems end-to-end to improve business outcomes at scale. We assure that all of the applications and systems businesses rely on are always on and perform cost effectively to deliver the best possible user experience.

IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.

Your role and responsibilities

As a Client Adoption Specialist, you're responsible for engaging with IBM clients in pursuit of accelerating their deployment of strategic offerings within their production environment, delivering deep technical expertise that leads to successful implementations. You will be assigned to work with strategic offerings that include IBM Concert, watsonx Code Assistant for Z, and watsonx Assistant for Z. You will work directly with the end client, planning for and executing implementation plans. You will collaborate with the assigned IBM account teams as they are responsible for ensuring the right client sponsors and champions are actively involved and upon successful implementation validating key performance measurements have been met. You will interact with IBM development labs to provide product feedback and engage as needed for product support.

Architectural Leadership: Work collaboratively within a team responsible for shaping the architecture and technical trajectory of our software networking and edge computing portfolio. Real-world Product Building: Leverage practical experience in building products to contribute valuable insights to the software engineering practices within the team. Domain Expertise: Possess a deep understanding of software networking and edge computing, utilizing this knowledge to develop informed opinions that play a pivotal role in shaping product direction and strategy. Collaboration and Adaptability: Collaborate seamlessly with diverse teams and contribute to other IBM product initiatives. A crucial aspect is the ability to extend expertise beyond your domain to promote a holistic understanding of interconnected domains. Flexible Mindset: Demonstrate flexibility in mindset to navigate and resolve points of intersection with other system components. Adaptability is key to finding mutually beneficial solutions. Effective Communication: Utilize strong communication skills to articulate complex technical concepts, fostering collaboration and understanding across interdisciplinary teams.

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

Expert experience with two or more of the following:

• TCP/IP network and LDAP administration skills
• APM solutions on IBM Z platform
• IBM CICS and/or IMS admin skills
• Enterprise COBOL development skills e.g. read, write, modify, troubleshoot

Proficient experience with two or more of the following:

• OpenTelemetry (OTeL)
• Ansible Automation Platform
• Programming languages common to automation e.g. REX, JCL, YAML
• Working with Large Language Models and RAG models
• Working with Conversational AI
• Working with VS Code
• Interoperating COBOL and Java within a zOS subsystem
• Fluent English is mandatory

-Strong communication

-Intellectual curiosity / continuous learner

-Ability to influence

-Strong organizational skills

-Timely, execution for impact

-Proven track record to win and compete

-Change agent

IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments—a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.

All our positions are eligible for people with disabilities PwD or rehabilitated.

Job Title

Client Adoption Specialist

Job ID

46919

City / Township / Village

State / Province

Country

Work arrangement

Remote

Area of work

Infrastructure & Technology

Employment type

Regular

Contract type

Regular

Position type

Professional

Up to 60% or 3 days a week (home on weekends - based on project requirements)

Company

Shift

General (daytime)

Is this role a commissionable/sales incentive based position?