Cloud Solution Architect

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.Microsoft’s Culture and Cloud Experience (CCX) team is looking for a Cloud Solution Architect (CSA) - Adoption & Governance with a focus on Azure, Cloud Governance, Adoption & Change Management and Cloud Financial Management (FinOps). Coaching customers’ teams and having a balance of advanced technology and strategic business acumen. This role is challenging and diverse and requires an awareness of market and industry trends, and ongoing personal and professional development. This is a fantastic opportunity to be part of a passionate and dynamic practice in an organization striving to empower every person and every organization on the planet to achieve more. This role helps drive and support service transformation in enterprise organizations through pre-defined Unified offerings, as well as longer-term support engagements as a Designated Engineering (EDE).This role is flexible in that you can work up to 100% from home.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.**Responsibilities**:- Develops and expands existing impactful relationships with customers architects and technical specialists, technical decision makers (TDMs), and business stakeholders. Contributes to and understands how work aligns with customer success plan and meets customer needs by partnering with the appropriate internal teams and resources to deliver customer outcomes. Supports customer skilling by delivering as a trusted advisor to ensure customer readiness by facilitating adoption, governance and FinOps discussions and enabling operational health and cloud readiness. Assesses and transfers knowledge to close customer skill gaps.- Identifies and anticipates issues and advises customers to operate and optimize performance in accordance with Microsoft best practices. Adapts methodology and applies governance to identify, communicate, and minimize business and technical risks. Adheres to quality assurance standards and calculates risks while ensuring excellence in the design and/or delivery of solutions. Leverages standard tools to ensure accurate opportunity and milestone execution and pipeline hygiene.- Deliver CCX Services engagements including workshops, assessments, support programs and other Unified services.- Deliver high quality engagements in both large-scale project environments and smaller, single staffed engagement models.- Engage in IT and business executive discussions related Change Management or Modern Service Management principles and practices, Digital Transformation, and overall IT Operations.- Work as “One Microsoft” to establish strong relationships with account-aligned organizations, Microsoft Services, offerings teams, and other internal resources as appropriate.- Work to drive consumption of Microsoft cloud-based technologies in customer account environments.- Travel is required up to 75%.- Embody our culture and values.**Qualifications**:**Required/Minimum Qualifications**- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting- OR equivalent experience.- Fluent in reading, writing and speaking English and Portuguese.- Experience engaging and presenting to C-Level executives.- 2+ years of experience working with Enterprise customers in any of the following: management cons