Local Service Transition Consultant

**Our story**:
**At Alight, we believe a company's success starts with its people. It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.**:
**With a competitive total rewards package, continuing education and training and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.**:
**Local Service Transition Consultant (LSTC)**
**Role**
The Role of the Local Service Transition Consultant is the oversight of local/regional scale transitions to Operations in collaboration with the Global Service Transition consultant and other project stakeholders. This position ensures that projects are completed within defined scope, quality, time and budget. The Service Transition consultant is the main representative supporting the successful transition of the project from implementation to operations.
At Alight we help our customers to successfully drive & execute Human Capital technology transformation initiatives.
As Program/Project teams we work primarily within the scope of Payroll Outsourcing Services. We engage at the very beginning to deploy the technical & functional solution required to transition from customer current state (HR information system, employee payroll data & requirements, interfaces, etc.) towards readiness to start the outsourcing service, "Go-live".
As a Service Transition Consultant, you will be a key member of the project team and will be tasked to ensure customer and project stakeholders are aligned in terms of processes required to successfully transition towards the upcoming payroll outsourcing (managed payroll services).
**What is expected from this role**:
- Thoroughly understand services in scope (as per the contract) and be able to guide project stakeholders and customer through the transition (implementation)
- Lead workshops to ensure customer understands scope of services to be provided in the upcoming outsourcing (knowledge transfer).
- Lead & coordinate testing activities (employee payroll simulations, system integration, scenarios testing) - Supported by technical/operational roles.
- Lead & coordinate customer trainings related to operational readiness (process walkthrough, service-levels, etc.)
- Coordinate the implementation of service delivery tools (employee ticketing system, call center, etc.)
- Plan and coordinate the engagement of Operational roles during the transition (implementation) to ensure full alignment before outsourcing begins.
To successfully perform in this role you will supported by Project Managers, Operational & Technical consultants.
**Experience & Skills**
- You are process oriented, and have the ability to lead and coordinate within a program/project landscape.
- Previous experience in HR and/or Payroll operations/project environment is preferred
- English (written/oral) is a must (assuming your native language is Spanish and/or Portuguese)
- Great communication skills (towards colleagues, stakeholders and customers)
If you believe you are a good fit and are interested, please reach out, send your CV and we´ll talk.
**Our commitment to Diversity and Inclusion**:
**Alight believes diversity should be visible, valued, and sustained throughout the organization. And we're committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve.**:
**As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy **statement.**:
**Diversity Policy Statement**:
**Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.**:
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
**DISCLAIMER**:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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