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IT Operations Specialist

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Job Role We seek a meticulous IT professional to ensure the smooth operation and efficiency of daily IT activities. Maintain the functionality and operational efficiency of our IT systems on a daily basis. Generate reports for various desktop, printer, peripheral, telephone system, and cellular device-related issues. Coordinate complex software installations and maintenance tasks. Identify, manage, and resolve technical problems in a timely manner. Respond to customer inquiries and communicate solutions effectively. Key Qualifications Bilingual: Fluent Portuguese and Advanced English. Proven experience in IT support or similar roles. Strong knowledge of desktop systems, peripherals, and telecommunications devices. Able to troubleshoot and resolve technical issues efficiently. Excellent communication and customer service skills.