Global It Operations Specialist
Há 3 dias
As a seasoned IT Operations Specialist, you will oversee the management of our global on-site service teams. This role demands expertise in desktop operations, asset management, and conference room maintenance. You will ensure that all IT systems and equipment are functioning optimally, with any issues resolved promptly and effectively. Key Responsibilities Manage day-to-day services at offices worldwide, encompassing desktop operations, IT asset services, and public IT services maintenance. Track performance status, drive improvement projects, and guarantee delivery quality by managing Service Level Agreements (SLAs). Understand employee needs through interviews, ticket analysis, and continuously enhance the IT service experience by optimizing processes. Lead service providers and team members, including workforce planning, recruitment, skills training, daily management, performance appraisal, personnel development and replacement. Job Requirements Bachelor's degree or higher in Computer Science, Information Technology, or related fields. At least 3 years of experience in IT service management, preferably with international work experience. Fluency in both Portuguese and English for effective communication is preferred. Familiarity with desktop operations, asset management, and conference room operations processes and technologies. Advantageous to hold ITIL and PMP certifications. Excellent communication and team management skills, capable of working in a multicultural environment. Strong problem-solving abilities, quick response capabilities, and project collaboration skills. Benefits We offer a dynamic and supportive work environment that fosters growth and development. As an independent brand of Meituan, we focus on food and consumer product delivery services in international markets, striving to provide quality services to customers. We prioritize customer-centric approaches, working closely with partners to deliver excellent services. Our mission is to 'help people eat better, live better' through innovative solutions and advanced technologies. Keeta's commitment to innovation drives us to invest heavily in R&D and cutting-edge technologies. We believe in empowering employees to excel in their roles and contributing to the company's success. Why choose this opportunity? Contribute to shaping the future of food and consumer product delivery services. Join a multicultural team with diverse backgrounds and experiences. Develop your skills and expertise in a dynamic work environment. Be part of a company that prioritizes innovation and customer satisfaction. #J-18808-Ljbffr
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Global IT Operations Specialist
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São Paulo, SP, Brasil beBeeoperations Tempo inteiroAs a seasoned IT Operations Specialist, you will oversee the management of our global on-site service teams. This role demands expertise in desktop operations, asset management, and conference room maintenance. You will ensure that all IT systems and equipment are functioning optimally, with any issues resolved promptly and effectively. Key Responsibilities:...
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