Technical Documentation Manager, Support Engineering

3 semanas atrás

Palhoca, Brasil Canonical - Jobs Tempo inteiro
Documentation is essential to our Support Engineering operation, both for customers and for our team. We are looking for a driven and effective leader and team manager for technical documentation.
The Technical Documentation Manager will own, coordinate, and drive the documentation efforts of the team. This is an opportunity to shape Canonical's internal and external-facing documentation, and the knowledge sharing architecture and lifecycle. From analysis and planning, through publishing and maintenance, the Technical Documentation Manager will lead global initiatives to produce best-in-class documentation for our end users and internal teams.
**What you'll do**:
- Take ownership over all Support documentation and related processes
- Define growth and improvement KPIs, regularly report status, drive achievement
- Collaborate with other documentation leaders across the organisation
- Develop structure and workflows for technical authors and engineers
- Track and manage projects from concept through delivery and maintenance
- Ensure documentation is updated in conjunction with product changes and releases
- Develop familiarity with Canonical products, and author documentation yourself
- Create and deliver training for engineers and technical authors
- Coordinate document publication with Support Leadership
- Identify opportunities for improved processes, or gaps in current documentation
- Work with the objectives and principles in Canonical's documentation strategy
**Who you are**:
- You have a passion for open source software, and the impact it has on the world
- You have a background in documentation creation and management
- Experience as a technical author is required, particular experience with public or private cloud technologies is desired
- Graduate level education is desired, undergraduate degree is required
- Project management experience is desired; a PMP is a bonus
Canonical is a growing, international software company that works with the open-source community to deliver Ubuntu - the world's #1 cloud operating system. Our mission is to realize the potential of free software in the lives of individuals and organisations. Our services help businesses worldwide to reduce costs, improve efficiency and enhance security with Ubuntu.
We offer:
- 100% work-from-home
- Learning and development
- Competitive salary
- Recognition rewards
- Annual leave
- Priority Pass for travel
LI-Remote

  • Technical Documentation Analyst

    4 semanas atrás

    Palhoca, Brasil ESSS Tempo inteiro

    We have two opportunities for a **Technical Documentation Analyst **at ESSS** **in Florianópolis - SC.We are looking for a talented technical writer to help create and maintain a modern documentation and user help infrastructure. You will be a core part of the product management team working closely with engineering, product marketing, and customer...

  • Technical Documentation Analyst

    4 semanas atrás

    Palhoca, Brasil ESSS Tempo inteiro

    We have two opportunities for a **Technical Documentation Analyst **at ESSS** **in Florianópolis - SC.We are looking for a talented technical writer to help create and maintain a modern documentation and user help infrastructure. You will be a core part of the product management team working closely with engineering, product marketing, and customer...

  • Engineering Intern

    2 semanas atrás

    Palhoca, Brasil PackIOT Tempo inteiro

    We are looking for an Engineering Intern to coordinate and work in PackIOT Support Area, supporting customers around the world in the transition to Industry 4.0, helping them to: resolve issues with our products or services, providing them with additional information about our products, direct them to valuable resources and training material. **Who you...

  • Bilingual Technical Support

    Há 5 dias

    Palhoca, Brasil DudaMobile Tempo inteiro

    **Bilingual Technical Support**: - Florianópolis, Santa Catarina, BrazilWe are looking for a **Bilingual Technical Support** who will provide advanced technical support to our growing customer base of web designers and professionals. If you are passionate about using your technical skills to solve customer issues, have proven knowledge of...

  • Bilingual Technical Support

    Há 5 dias

    Palhoca, Brasil Duda Tempo inteiro

    We are looking for a **Bilingual Technical Support** who will provide advanced technical support to our growing customer base of web designers and professionals. If you are passionate about using your technical skills to solve customer issues, have proven knowledge of HTML/CSS/Javascript and are looking to help build a world-class customer support team, then...

  • .NET Engineering Manager

    Há 5 dias

    Palhoca, Brasil ArcTouch Tempo inteiro

    **WANTED - thinkers, builders and dreamers** We're ArcTouch, and for over a decade we've been creating lovable apps, web sites, and more for world-leading companies like Walmart, Disney, Audi, 3M, and many more. Since launching our first app in 2009, we've followed these core principles for success: - Create lovable apps, the perfect blend of something...

  • Web Engineering Manager

    2 semanas atrás

    Palhoca, Brasil ArcTouch Tempo inteiro

    **WANTED: Thinkers, Builders & Dreamers**: For over 15 years ArcTouch has created lovable apps, websites, and connected experiences for world-leading companies like **Walmart, Disney, Audi, and 3M**. Since launching our first app in 2009, we’ve followed these core beliefs: - Create lovable products, the perfect blend of something useful and delightful...

  • Web Engineering Manager

    2 semanas atrás

    Palhoca, Brasil ArcTouch Tempo inteiro

    **WANTED - thinkers, builders, and dreamers**: For over 15 years ArcTouch has created lovable apps, websites, and connected experiences for world-leading companies like **Walmart, Disney, Audi, and 3M**. Since launching our first app in 2009, we’ve followed these core beliefs: - Create lovable products, the perfect blend of something useful and...

  • Sr R&d Program Manager

    2 semanas atrás

    Palhoca, Brasil GE Renewable Energy Tempo inteiro

    **Job Description Summary**: Reporting to the R&D Leader of Real Time Controllers, the engineering manager is leader & representative of product across product teams, outside company and responsible for leading program management activities on Reason family product devices. Responsibility spans the product life cycle, project planning, resource loading, and...

  • Senior Production Support Manager

    3 semanas atrás

    Palhoca, Brasil McFadyen Digital Tempo inteiro

    Company DescriptionMcFadyen Digital is a global Digital Commerce Agency with a 30-year history of innovation for more than 250 of the world’s top brands. We deliver digital commerce, marketplace, digital marketing, and user experience services from our offices in North America, South America, and India. Across all practices, we help our clients reach their...