 
						Associate Specialist, Integrations
4 semanas atrás
Overview
Employer Industry: Software as a Service (SaaS)
Why consider this job opportunity- Salary up to $34.33 per hour
- Opportunity for career advancement and growth within the organization
- Flexible time off with ample learning and development opportunities
- Comprehensive health and wellness benefits, including 100% employer-paid medical options
- Support for various life stages, including parental leave and fertility services
- Recognition programs for great work through Bonusly and peer-nominated awards
- Act as a tier 3 specialist supporting tier 1 and tier 2 support agents, project managers, and customer success managers
- Deescalate customers through expert product knowledge and strong call handling skills
- Provide advanced troubleshooting and workflow solutions to resolve technical issues quickly for customers and internal employees
- Function as a subject matter expert on all products/services while maintaining up-to-date knowledge
- Assist in managing emergency protocol and incidents impacting the user experience
- Bachelor's degree; 2-3 years of customer service or technical support experience
- Demonstrated proficiency in Excel
- Ability to work in a high-paced, customer-facing environment with varied hours, including weekends and holidays
- Strong communicator in both written and verbal form
- Demonstrated expertise in troubleshooting and solutioning
- Computer Science background preferred
- Basic knowledge of SQL preferred
- Familiarity with Atlassian products (Jira) and knowledge of Kibana and Postman preferred
- Telecom knowledge preferred
- Creative, out-of-the-box solutioning skills
#SaaS #TechnicalSupport #CareerOpportunity #FlexibleWork #HealthBenefits #CustomerService
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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