Associate Specialist, Integrations

4 semanas atrás

Maringá, Brasil Remote Jobs Tempo inteiro

Overview

Employer Industry: Software as a Service (SaaS)

Why consider this job opportunity
  • Salary up to $34.33 per hour
  • Opportunity for career advancement and growth within the organization
  • Flexible time off with ample learning and development opportunities
  • Comprehensive health and wellness benefits, including 100% employer-paid medical options
  • Support for various life stages, including parental leave and fertility services
  • Recognition programs for great work through Bonusly and peer-nominated awards
What to Expect (Job Responsibilities)
  • Act as a tier 3 specialist supporting tier 1 and tier 2 support agents, project managers, and customer success managers
  • Deescalate customers through expert product knowledge and strong call handling skills
  • Provide advanced troubleshooting and workflow solutions to resolve technical issues quickly for customers and internal employees
  • Function as a subject matter expert on all products/services while maintaining up-to-date knowledge
  • Assist in managing emergency protocol and incidents impacting the user experience
What is Required (Qualifications)
  • Bachelor's degree; 2-3 years of customer service or technical support experience
  • Demonstrated proficiency in Excel
  • Ability to work in a high-paced, customer-facing environment with varied hours, including weekends and holidays
  • Strong communicator in both written and verbal form
  • Demonstrated expertise in troubleshooting and solutioning
How to Stand Out (Preferred Qualifications)
  • Computer Science background preferred
  • Basic knowledge of SQL preferred
  • Familiarity with Atlassian products (Jira) and knowledge of Kibana and Postman preferred
  • Telecom knowledge preferred
  • Creative, out-of-the-box solutioning skills

#SaaS #TechnicalSupport #CareerOpportunity #FlexibleWork #HealthBenefits #CustomerService

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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