Technical Support Engineer

Há 3 dias


Paraná, Brasil buscojobs Brasil Tempo inteiro

Hoymiles Power Electronics Inc. is a globally leading inverter manufacturer with offices and services around the globe. The headquarters is based in Hangzhou, China, and the R&D department and manufacturing facilities are also based there. Hoymiles has a significant R&D team to design and manufacture state-of-the-art microinverters and hybrid inverters for international markets. To develop our business in Brazil and deliver better service to our customers, we are looking for an experienced

Technical Support Engineer for Pre-Sales Activities and After-Sales Services in Brazil

Reporting to the Head of Technical Support HQ and dotted-line reporting to the Latin America Sales Director.

Major Responsibilities:After Sales:
  1. Maintain the service level and fulfill the service requests coming from local customers, especially our VIP customers.
  2. Establish the internal and external training system, localize training materials.
  3. Lead negotiations with local service partners, including 3rd party service companies, logistics, and warehouse vendors; manage contracts with local service partners, including drafting, renewing, and termination.
  4. Follow RMA processes to ensure they are closed on time.
  5. Develop solutions to optimize local service quality, including technical guidance, service response time, spare unit pool management, faulty unit disposal, and total costs.
  6. Provide service reports to HQ on a regular basis.
  7. Complete temporary tasks as assigned by the Head of Technical Support HQ or Latin America Sales Director.
Pre-Sales:
  1. Collaborate with the sales team to plan and complete technical exchanges with Brazilian customers; train clients and provide detailed technical solutions.
  2. Prepare presentation documents, technical explanations, and other related files, including bidding documents, to maintain customer satisfaction and service levels.
  3. Analyze legal technical requirements and certifications for defined countries and drive execution of agreed and required certificates.
  4. Monitor the market environment and provide competitive information.
  5. Analyze products and features of competitors regularly and work closely with the HQ team to complete competitive analysis.
  6. Provide strong support to the sales team, visit clients and project sites, support system planning, and guide PV system installations and service strategy implementation.
  7. Coordinate with the sales team to organize training sessions and attend exhibitions.
Required Experience and Competence:
  1. Based in Brazil and able to accept national and international travel to ensure the local service team delivers good service, depending on business requests.
  2. HBO diploma in an Electro-technical direction and/or a qualified education within the solar energy industry.
  3. At least 3 years of technical background work experience; renewable industry experience preferred.
  4. At least 1 year of professional experience working with inverter technologies, e.g., R&D, service, pre- and post-sales; string inverters industry experience preferred.
  5. Self-driven mindset, willing to investigate and resolve issues, report with clear logic, and provide multiple proposals for consideration.
  6. International mindset for a multi-cultural environment.
  7. Fluent in Portuguese and English.
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