Receivable Specialist

Our purpose
Join a team that's passionate about partnership. With careers at Dow, we take time to explore questions and talk to each other. We love to learn. Our people are driven by limitless curiosity.
We are an innovative, customer centric, inclusive, and sustainable materials science company.
- Employing 36,500 individuals
- Across 109 manufacturing sites
- In over 31 countries
Our
portfolio of products and solutions
include:
- Plastics: With new technology trends, our plastic additives can be experienced in many everyday items including vinyl, blow-molding bottles, film, rigid containers, PVC plastics, siding, decks and rails, foam pipes and profile formulations, window frames and high-efficiency lubricants.
- Industrial intermediates: As the product of a reaction that is beneficial when used as a precursor chemical for another product, industrial intermediates can take on many shapes and forms. Ours are used in home comfort and appliance, building and construction, adhesives and lubricants, and more.
- Coatings: Whether it's a water-based coating or solvent-based coating, a thin film is deposited on materials to enhance specific properties such as enhanced performance, durability, aesthetics, and sustainability.
We make
diversity and inclusion
a priority—because sharing our perspectives and building on each other's ideas will drive innovation. Could you imagine yourself in a place like this?
Dow has an opportunity as Receivable Specialist for North and Andean countries (Mexico & Colombia), located in Sao Paulo, Brazil. The incumbent is mainly responsible for the collection of all accounts receivable aligned to a portfolio of customers and the reconciliation of these customers' accounts. This role is integral to the success of the Company's cash flow objectives, attaining company Accounts Receivables percent current & days sales outstanding targets for accounts receivable and in influencing customers payments as a priority. Within this role there is a strong interaction with customers and key internal partners such as commercial, customer service and finance teams
Responsibilities / Duties
- Communicates periodically account statements to customers.
- Performs proactive pre-collection of near-due invoices with customers, and gives visibility to internal areas by updating the system.
- Performs collections of past-due invoices, leads root cause analysis and implements corrective action with the customer and internal Dow partners to ensure timeliness of future payments.
- Manages customer account reconciliations in order to deliver accurate financial statements for Dow and the customer.
- Investigates and resolves customer payment discrepancies; works closely with customer and internal departments to determine corrective actions.
- Issues customer sales adjustments according to business standards/agreements.
- Supports finance with customer's orders that are being held on credit block.
- Applies customer payments and performs offsets.
- Resolves customer short payments.
- Additional transactional activities, including but not limited to: tax certificate updates, web portal review, document retrieval, and customer contact information updates.
Experience
- Bachelor's degree required. Accounting, Finance, Business Management and Business Administration degrees are preferred.
- Languages: Spanish (fluent), Portuguese (intermediate), English (intermediate)
- Work experience on finance, accounting or customer service.
- Interest to develop a career in Finance.
- Possibility to monthly shift work.
Your skills, knowledge, and abilities include:
- SAP & reporting tools.
- Strong skills in Microsoft Excel.
- Strong customer service mindset and multi-tasking skills.
- Attention to detail and organizational skills.
- Ability to prioritize to meet deadlines in a fast-paced environment.
- Proven effective and professional communication (verbal and written) and interpersonal effectiveness.
- Ability to continuously seek opportunities to improve work processes and activities.
- Proactive attitude.
- Analytical thinking and problem-solving skills.
- Strong teamwork abilities to work in a collaborative environment.
- Ability to work independently in an integrated team.
Additional notes:
- No visa sponsorship/support is available for this position
- Domestic relocation support is not available.
- International relocation support is not available.
- We are also committed to providing reasonable accommodations if you qualify as a person with disabilities.
- Please do not forget to attach your resume.
Dow Offers:
- A robust total rewards program, including: competitive base pay, variable pay that rewards individual, team, and Company performance, and comprehensive benefits
- On-going learning opportunities within a diverse, inclusive and rewarding work environment
- Career experiences that can span different Dow businesses and functions with opportunities for personal and professional growth
- The

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