IT Support Analyst
Há 18 horas
Overview We are looking for an Support Analyst to join our technology team. This professional will be responsible for ensuring the stability, security, and availability of our network infrastructure and equipment, working both in support activities and in the evolution of our environment. Responsibilities Manage and monitor the network infrastructure (LAN, WAN, Wi-Fi, VPN); Perform configuration, maintenance, and troubleshooting of switches, routers, firewalls, and access points; Administer IT assets, ensuring proper control and traceability of equipment (notebooks, desktops, printers, peripherals, etc.); Plan and coordinate equipment purchases in collaboration with the procurement team and suppliers; Work closely with support and information security teams to resolve incidents; Create and maintain up-to-date technical documentation of the infrastructure; Support projects related to expansion, upgrades, or environment migration. Requirements Bachelor’s degree in Information Technology, Computer Science, or related fields (or equivalent experience). Proven experience with network infrastructure management. Strong problem-solving skills and ability to work collaboratively in cross-functional teams. Good communication skills and customer-oriented mindset. English level B2 or higher (upper-intermediate to advanced). Seniority level Not Applicable Employment type Full-time Job function Other Industry Entertainment Providers #J-18808-Ljbffr
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São Paulo, Brasil Publicis Groupe Tempo inteiroIT Support Analyst is responsible for providing remote computer and IT system support for employees in Brazil. This position requires both excellent customer service and problem solving skills. The candidate must possess a process and project orientated mindset and be efficient working individually as well as part of a larger team. The ideal candidate would...
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São Paulo, Brasil Publicis Groupe Tempo inteiroIT Support Analyst is responsible for providing remote computer and IT system support for employees in Brazil. This position requires both excellent customer service and problem solving skills. The candidate must possess a process and project orientated mindset and be efficient working individually as well as part of a larger team. The ideal candidate would...
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