Chargeback Analyst

At Patrianna, we are driven by our passion to deliver world-class gaming experiences to millions of players across the globe. As a dynamic and international team, we embrace a collaborative, remote-working culture, focused on innovation and excellence in everything we do.
We are seeking a detail-oriented and proactive **Chargeback Analyst** to join our growing team. In this role, you will play a key part in protecting our business and players by managing chargeback disputes, investigating fraud, and ensuring seamless transaction processes. If you're looking to contribute to a fast-paced, forward-thinking company that is dedicated to being a leader in the gaming industry, we'd love to hear from you
**Areas of Responsibility**
- Review, investigate, and resolve chargeback disputes accurately and in a timely manner while adhering to rules and regulations.
- Detect, investigate and perform risk analysis regarding reported chargebacks and return transactions.
- Perform investigations not limited to validation of banks, credit card issuers, phone matches, IP search, external checks etc.
- Make decision based on the results of the fraud investigation and place the appropriate sanction or restriction.
- Prepare necessary documentation to defend chargeback disputes.
- Answer concerns from other departments regarding chargeback concerns.
- Review transaction reports for suspicious activity. Perform patterning as needed.
- Analyze

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