Customer Care Agent Latam
1 semana atrás
**Welcome to Infraspeak.**Our mission is simple: to transform facilities management with a **collaborative platform** that unifies every part of FM operations into one cohesive system — **enabling every stakeholder to Work as One**.We go beyond traditional tools, eliminating fragmented systems in complex operations. Our platform ensures end-to-end collaboration across FM teams, processes and assets — with no silos, blind spots or overload.Born in Porto, Portugal, we’re now a **global company** serving customers in **30+ countries** and backed by top investors. **But we’re just getting started**.- We believe in ownership, collaboration, and meritocracy.- We believe that only great teams build great products — and that includes our customers.- We believe happiness is in the journey, not just the destination.Above all, we are guided by our purpose: to **_Be a Source of a Good Life_** — for our customers, our team, and the broader community.**What will you do?**:- Provide outstanding customer support to customers via ticket and chat.- Help customers use specific product features, proactively identify opportunities to enhance customer experience, and contribute to the development of knowledge base articles, tutorials, and training materials.- Analyze, troubleshoot, and report product malfunctions.- Investigate and escalate complex technical issues to the appropriate internal teams for resolution, while ensuring timely follow-up and communication with customers.- Collaborate closely with cross-functional teams (especially Product and Engineering) concerning bugs, new feature suggestions, and other customer feedback and information.- Produce and update content for our help center.Ensure customer satisfaction while accomplishing SLAs and KPIs.**What do we expect from you?**:- Experience in multichannel customer Care roles (mandatory), preferably in a SaaS environment (valued).- Fluency and experience in English, Portuguese (spoken and written), and Spanish (written).- Experience using helpdesk software (Freshdesk preferred).- Familiarity with using/implementing AI in helpdesk (e.g. chatbots) is a plus.- Experience in Tier 2/escalations support is a plus.- Education in Languages, International Relations, or Communications is valued.- Familiarity with Facility Management, Hospitality, or Technical Assistance is valued.- Clear communication & problem-solving skills with a positive tone.- Ability to multitask and prioritize workload effectively in a fast-paced environment.- Empathy, adaptability, and patience.- Responsibility and ownership.**What do we offer?**:- Flexible working hours and remote-friendly culture.- Competitive salary and perks.- Modern co-working space with everything you need, located in Florianópolis.- A scaleup environment, where you will see the company (and yourself) grow beyond a dozen people to a worldwide reference in the field (some people call it ambition, we call it focus).- A balanced work environment where you will have autonomy, responsibility, ownership, and freedom to make mistakes and to learn from them.- Regular events to promote knowledge sharing and team engagement.
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Customer Care Agent Latam
Há 6 dias
Florianópolis, Brasil Infraspeak Tempo inteiro**Welcome to Infraspeak.**Our mission is simple: to transform facilities management with a **collaborative platform** that unifies every part of FM operations into one cohesive system — **enabling every stakeholder to Work as One**.We go beyond traditional tools, eliminating fragmented systems in complex operations.Our platform ensures end-to-end...
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Customer Care Agent Latam
1 semana atrás
Florianópolis, Brasil Infraspeak Tempo inteiro**Welcome to Infraspeak.** Our mission is simple: to transform facilities management with a **collaborative platform** that unifies every part of FM operations into one cohesive system — **enabling every stakeholder to Work as One**. We go beyond traditional tools, eliminating fragmented systems in complex operations. Our platform ensures end-to-end...
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Customer Care Agent Latam
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Florianópolis, Brasil Infraspeak Tempo inteiro**Infraspeak - **Dawn of a New Era!**Our vision for **intelligence**, together with an ever-ending search for **personalization**, makes **Infraspeak **a unique **Intelligent Maintenance Management Platform (IMMP)** that helps thousands of teams every day.We make our customers' life much easier.They can do more with their current resources; they deliver...
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Customer Care Agent Latam
2 semanas atrás
Florianópolis, Brasil Infraspeak Tempo inteiro**Infraspeak - **Dawn of a New Era!**Our vision for **intelligence**, together with an ever-ending search for **personalization**, makes **Infraspeak **a unique **Intelligent Maintenance Management Platform (IMMP)** that helps thousands of teams every day.We make our customers' life much easier. They can do more with their current resources; they deliver...
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Florianópolis, Brasil Infraspeak Tempo inteiro**Welcome to Infraspeak.**Our mission is simple: to transform facilities management with a **collaborative platform** that unifies every part of FM operations into one cohesive system — **enabling every stakeholder to Work as One**.We go beyond traditional tools, eliminating fragmented systems in complex operations.Our platform ensures end-to-end...
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Customer Success Manager Latam
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Florianópolis, Brasil Infraspeak Tempo inteiro**Welcome to Infraspeak.**:Our mission is simple: to transform facilities management with a **collaborative platform** that unifies every part of FM operations into one cohesive system — **enabling every stakeholder to Work as One**.We go beyond traditional tools, eliminating fragmented systems in complex operations. Our platform ensures end-to-end...
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Customer Success Manager Latam
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Florianópolis, Brasil Infraspeak Tempo inteiro**Welcome to Infraspeak.**:Our mission is simple: to transform facilities management with a **collaborative platform** that unifies every part of FM operations into one cohesive system — **enabling every stakeholder to Work as One**.We go beyond traditional tools, eliminating fragmented systems in complex operations.Our platform ensures end-to-end...
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