Customer Success Manager Latam

**Infraspeak - **Dawn of a New Era**Our vision for **intelligence**, together with an ever-ending search for **personalization**, makes **Infraspeak **a unique **Intelligent Maintenance Management Platform (IMMP)** that helps thousands of teams every day.We make our customers' life much easier. They can do more with their current resources; they deliver what's expected from them. They reach their goals. Why? Because our platform truly reflects our motto**:_Be a Source of Good Life_**The time of software being just a repository of information is clearly over. That's why Infraspeak is not just a system of records. It's a** system of intelligence** that collects **data **and transforms it** into real actions** by using state-of-the-art technology and making it accessible to teams of all sizes.Our **intelligent platform** works for our customers to **overcome **today's **challenges **and future-proof their operation. Yes, the future: no matter how it looksWe were proudly born in **Porto**, Portugal, **to **the **world**. We are a fast-growing company that partners with customers from Asia to Europe to Africa to the Americas and builds with some of the world's most relevant investors.We say that we have _limited resources_ -- we all do, right? -- but **_unlimited ambitions_**. Come help us grow and chase bigger wins- ** We believe in meritocracy, holacracy and ownership.**:- **We believe that only great teams can build great products -- and customers are part of our team.**:- **We believe happiness is in the path, not at the end of it.**:- **For us, simplicity is the ultimate sophistication -- thanks, Leo da Vinci**As Customer Success Manager for the LatAm markets, you will be responsible for managing your own portfolio of customers making sure that they achieve the expected outcomes.**Experience with maintenance and CRM software is also valued.****What will you do?**:- Manage your own customer portfolio- Partner with customers taking ownership right after they are active- Become a trusted advisor to our customers by understanding strategic requirements and implementing solutions- Ensure maximum satisfaction and success of customers in your portfolio- Identify and leverage upselling and cross-selling opportunities- Collect feedback on the product and identify improvement opportunitiesOccasionally support sales teams with technical demos.**What do we expect from you?**:- Proven experience as a Customer Success Manager Enterprise (mandatory)- Experience in B2B market- Great level of Spanish (written and spoken)- Great knowledge of English- Passion for teaching, and a positive attitude toward issues and challenges- Energy and enthusiasm for working with customers- Hard work ethic and self-starter mentality- Availability to occasionally travel across the country and abroad- Experience using CRM and Cloud software- Prior knowledge of Technical Assistance, Facility Management, or Hospitality operations is preferred, but not a requirement- Experience using maintenance management software is preferred, but not a requirement- Experience with software implementation is highly valued- Keep learning: constantly acquire new skills and don’t be afraid of trying something new- Contributor with insights from interaction with customers to help refine technical requirements.Effective communicator and team worker.**What do we offer?**:- Flexible working hours and remote-friendly culture.- Competitive salary and perks.- Modern co-working office with everything you need, located in Florianópolis.- A startup environment, where you will see the company (and yourself) grow beyond a dozen people to a worldwide reference in the field (some people call it ambition, we call it focus).- A balanced work environment where you will have autonomy, responsibility, ownership, and freedom to make mistakes and to learn from them.- Regular events to promote knowledge sharing and team engagement.