Head of Commercial Customer Success
3 semanas atrás
**Welcome to Infraspeak.**Our mission is simple: to transform facilities management with a **collaborative platform** that unifies every part of FM operations into one cohesive system — **enabling every stakeholder to Work as One**.We go beyond traditional tools, eliminating fragmented systems in complex operations. Our platform ensures end-to-end collaboration across FM teams, processes and assets — with no silos, blind spots or overload.Born in Porto, Portugal, we’re now a **global company** serving customers in **30+ countries** and backed by top investors. **But we’re just getting started**.- We believe in ownership, collaboration, and meritocracy.- We believe that only great teams build great products — and that includes our customers.- We believe happiness is in the journey, not just the destination.Above all, we are guided by our purpose: to **_Be a Source of a Good Life_** — for our customers, our team, and the broader community.**About the role**:Our operation in the LatAm market is growing strongly and as our customer base grows, so does our local Customer Success team. With this growth comes the need to hire a Head of Commercial Customer Success to hire, train, retain, guide and lead our Customer Success Managers.For that, we're looking for an experienced Customer Success leader to help us conquer the Latin American market.**What will you do?**:- The role, reporting to Director of Customer Success, will be responsible directly for the management and development of CSMs covering LatAm market.- Build a Regional Strategy & align CS efforts with Commercial Sales Manager LatAm.- Improve the process, tools & tactics of the CS team to grow their impact on generating client success: growth & retention.- Shadow & Analyse CS activities; ensuring the CSMs use best client management and upselling practices.- Hire, onboard and develop the CS team and drive career growth.- Deliver a World Class Experience.- Speak fluent English and be a team member.- Keep learning: constantly acquire new skills and don’t be afraid of trying something new.**Who are we looking for?**:- Solid experience in similar role- Strategic mindset, able to clearly articulate and present a plan- Experience working in a fast-paced SaaS or technology start-up- Outstanding relationship management skills, curious, customer obsession and a consultative approach to sales- Native Portuguese level and proficiency in English.***:**Nice to have**:- Engineering Background- Spanish is a plus- Knowledge of HubSpot and Planhat**What do we offer?**:- Flexible working hours and remote-friendly culture.- Competitive salary and perks.- Modern Workspace with everything you need, located in central Florianópolis.- A startup environment, where you will see the company (and yourself) grow beyond a dozen people to a worldwide reference in the field (some people call it ambition, we call it focus).- A balanced work environment where you will have autonomy, responsibility, ownership, and freedom to make mistakes and to learn from them.- Regular events to promote knowledge sharing and team engagement.
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