Customer Success Manager Latam

**Welcome to Infraspeak.**: Our mission is simple: to transform facilities management with a **collaborative platform** that unifies every part of FM operations into one cohesive system — **enabling every stakeholder to Work as One**. We go beyond traditional tools, eliminating fragmented systems in complex operations. Our platform ensures end-to-end collaboration across FM teams, processes and assets — with no silos, blind spots or overload. **Born in Porto**, Portugal, we’re now a **global company** serving customers in **30+ countries** and backed by top investors. **But we’re just getting started**. - We believe in ownership, collaboration, and meritocracy. - We believe that only great teams build great products — and that includes our customers. - We believe happiness is in the journey, not just the destination. Above all, we are guided by our purpose: to **_Be a Source of a Good Life_** — for our customers, our team, and the broader community. **Who are we looking for?**: As Customer Success Manager for the LatAm markets, you will be responsible for managing your own portfolio of customers making sure that they achieve the expected outcomes. **Experience with maintenance and CRM software is also valued.** **What will you do?**: - Manage your own customer portfolio - Partner with customers taking ownership right after they are active - Become a trusted advisor to our customers by understanding strategic requirements and implementing solutions - Ensure maximum satisfaction and success of customers in your portfolio - Identify and leverage upselling and cross-selling opportunities - Collect feedback on the product and identify improvement opportunities Occasionally support sales teams with technical demos. **What do we expect from you?**: - Proven experience as a Customer Success Manager Enterprise (mandatory) - Experience in B2B market - Great level of Spanish (written and spoken) - Great knowledge of English - Passion for teaching, and a positive attitude toward issues and challenges - Energy and enthusiasm for working with customers - Hard work ethic and self-starter mentality - Availability to occasionally travel across the country and abroad - Experience using CRM and Cloud software - Prior knowledge of Technical Assistance, Facility Management, or Hospitality operations is preferred, but not a requirement - Experience using maintenance management software is preferred, but not a requirement - Experience with software implementation is highly valued - Keep learning: constantly acquire new skills and don’t be afraid of trying something new - Contributor with insights from interaction with customers to help refine technical requirements. Effective communicator and team worker. **What do we offer?**: - Flexible working hours and remote-friendly culture. - Competitive salary and perks. - Modern co-working office with everything you need, located in Florianópolis. - A startup environment, where you will see the company (and yourself) grow beyond a dozen people to a worldwide reference in the field (some people call it ambition, we call it focus). - A balanced work environment where you will have autonomy, responsibility, ownership, and freedom to make mistakes and to learn from them. - Regular events to promote knowledge sharing and team engagement. - At Infraspeak, everyone is equal, unique, and valued. We believe diversity makes us stronger — shaping our culture, our business, and the world around us for the better — and we're committed to ethical talent acquisition, grounded in respect, fairness, and equal opportunity._ - Our code of conduct is clear: discrimination has no place here — whether based on age, disability, gender, race, religion or belief, civil or parental status, political views, or any other basis protected by law._ - "To be a source of a good life" isn't just a statement — it's our mission, and everyone is welcome to join us on that journey._