Customer Success Manager Latam

**Infraspeak - **Dawn of a New Era**

Our vision for **intelligence**, together with an ever-ending search for **personalization**, makes **Infraspeak **a unique **Intelligent Maintenance Management Platform (IMMP)** that helps thousands of teams every day.

We make our customers' life much easier. They can do more with their current resources; they deliver what's expected from them. They reach their goals. Why? Because our platform truly reflects our motto**:_Be a Source of Good Life_**

The time of software being just a repository of information is clearly over. That's why Infraspeak is not just a system of records. It's a** system of intelligence** that collects **data **and transforms it** into real actions** by using state-of-the-art technology and making it accessible to teams of all sizes.

Our **intelligent platform** works for our customers to **overcome **today's **challenges **and future-proof their operation. Yes, the future: no matter how it looks

We were proudly born in **Porto**, Portugal, **to **the **world**. We are a fast-growing company that partners with customers from Asia to Europe to Africa to the Americas and builds with some of the world's most relevant investors.

We say that we have _limited resources_ -- we all do, right? -- but **_unlimited ambitions_**. Come help us grow and chase bigger wins
- ** We believe in meritocracy, holacracy and ownership.**:

- **We believe that only great teams can build great products -- and customers are part of our team.**:

- **We believe happiness is in the path, not at the end of it.**:

- **For us, simplicity is the ultimate sophistication -- thanks, Leo da Vinci**

As Customer Success Manager for the LatAm markets, you will be responsible for managing your own portfolio of customers making sure that they achieve the expected outcomes.

**Experience with maintenance and CRM software is also valued.**

**What will you do?**:

- Manage your own customer portfolio
- Partner with customers taking ownership right after they are active
- Become a trusted advisor to our customers by understanding strategic requirements and implementing solutions
- Ensure maximum satisfaction and success of customers in your portfolio
- Identify and leverage upselling and cross-selling opportunities
- Collect feedback on the product and identify improvement opportunities
Occasionally support sales teams with technical demos.

**What do we expect from you?**:

- Proven experience as a Customer Success Manager Enterprise (mandatory)
- Experience in B2B market
- Great level of Spanish (written and spoken)
- Great knowledge of English
- Passion for teaching, and a positive attitude toward issues and challenges
- Energy and enthusiasm for working with customers
- Hard work ethic and self-starter mentality
- Availability to occasionally travel across the country and abroad
- Experience using CRM and Cloud software
- Prior knowledge of Technical Assistance, Facility Management, or Hospitality operations is preferred, but not a requirement
- Experience using maintenance management software is preferred, but not a requirement
- Experience with software implementation is highly valued
- Keep learning: constantly acquire new skills and don’t be afraid of trying something new
- Contributor with insights from interaction with customers to help refine technical requirements.
Effective communicator and team worker.

**What do we offer?**:

- Flexible working hours and remote-friendly culture.
- Competitive salary and perks.
- Modern co-working office with everything you need, located in Florianópolis.
- A startup environment, where you will see the company (and yourself) grow beyond a dozen people to a worldwide reference in the field (some people call it ambition, we call it focus).
- A balanced work environment where you will have autonomy, responsibility, ownership, and freedom to make mistakes and to learn from them.
- Regular events to promote knowledge sharing and team engagement.