Sr. Customer Success Manager

Senior Customer Success Manager Location: Latin America (Remote) Type: Full-Time | C2-Level English Required About LatamCent LatamCent is a boutique staffing agency dedicated to connecting high-performing talent from Latin America with leading U.S. startups and tech companies. We specialize in placing top-tier professionals in go-to-market, finance, and technical roles across fast-growing teams. Our mission is twofold: to help innovative companies scale efficiently and to unlock career-defining opportunities for exceptional Latin American talent. About the Role LatamCent is seeking a proactive and relationship-focused Senior Customer Success Manager to lead post-sales success for our strategic client base. This role goes beyond the traditional CSM scope - you'll serve as a trusted advisor and primary point of contact for onboarding, adoption, and long-term value realization. You'll work closely with our primarily US-based clients, as well as some in EMEA, to ensure seamless implementation, drive meaningful product engagement, and deliver a high-touch, white-glove experience at every stage of the customer journey. What Youll Do: Lead onboarding, training, and implementation for new clientsBuild and maintain long-term, trust-based relationships with key stakeholdersAct as a strategic advisor and problem-solver across support, strategy, and technical issuesPersonally handle workflow optimization, product adoption, and ongoing account growthDrive renewals and expansions by delivering measurable valueCollaborate cross-functionally with Product, Support, Engineering and Sales to advocate for client needsOwn all aspects of the customer journey, no delegation, no red tapeJoin client Slack channels, schedule ad hoc Zoom calls, and help clients work through technical or operational roadblocks What Were Looking For 3-5+ years in high-touch Customer Success or client-facing B2B SaaS rolesProven experience managing onboarding, training, renewals, and expansionExceptional communication and project management skillsComfortable working directly inside client workflows and systems (Slack, spreadsheets, etc.)Self-starter with an ownership mindset and consultative approachStrong relationship-building and problem-solving instinctsFluent English (C2 level) with excellent written and verbal communicationFamiliarity with tools like HubSpot, Zoom, Google Workspace, and NotionBonus: Experience with internal tools, onboarding platforms, or workflow automation (e.g., Zendesk, Asana, Lattice, Calendly, Zapier)Experience working with USA based B2B SaaS startups Nice to Have Background in onboarding/implementation roles or professional servicesExperience supporting HR tech, internal comms platforms, or enablement toolsExperience in B2B SaaS Sales since many of our clients are sales enablement teamsWorked with complex SaaS tools involving integrations, automations, or calendaringFamiliarity with Salesforce  Avoid This Role If You prefer scaled/tech-touch models with minimal client interactionYoure focused mostly on churn prevention or renewal metricsYou delegate onboarding or dont enjoy hands-on troubleshooting Company Overview Tangelo AI is redefining the employee experience through powerful onboarding and internal engagement tools. Our customers trust us to deliver high-impact, high-touch service that drives adoption and results. We operate in fast-moving, cross-functional environments and believe in rolling up our sleeves to help customers succeed. If youre energized by deep client relationships, solving complex problems, and making a real impact youll thrive here. Job description provided by LatamCent.com a nearshore recruiting and staffing agency.