Associate Director, COBRA and Direct Billing

2 semanas atrás

São Bernardo do Campo, São Paulo, Brasil Alera Group Tempo inteiro
Overview

Employer Industry: Employee Benefits and Insurance Brokerage

Salary range: $80K to $95K per year. Comprehensive benefits including medical, dental, life, and disability insurance. Generous paid time off and 401k options. Fully remote position offering flexibility in work location. Opportunity for professional development and mentorship within a high-performance culture. Chance to lead cross-functional teams and make a significant impact on client experience.

Responsibilities
  • Lead and manage cross-functional, often remote, teams to execute operational plans for COBRA, Retiree, and Direct Billing service offerings
  • Provide coaching, mentorship, and professional development to team members
  • Maintain and enhance standard operating procedures (SOPs) and implement process improvements
  • Handle complex client escalations and deliver effective, timely resolutions
  • Oversee client implementation and ongoing support, ensuring smooth onboarding and service continuity
Qualifications
  • Subject matter expert on the WEX Platform
  • 2+ years of experience managing teams within a client service/support role
  • Experience in the benefits administration industry
  • Proficiency in Excel (VLOOKUP, pivot tables, basic functionality)
  • Strong project management experience with the ability to manage and track KPIs
Preferred Qualifications
  • Exceptional interpersonal skills and a client-centered approach
  • High degree of accuracy and attention to detail
  • Proficiency with CRM and project management software
  • Strong problem-solving skills and adaptability to change
  • Positive attitude with strong verbal and written communication skills

#EmployeeBenefits #RemoteWork #LeadershipOpportunity #CareerGrowth #ClientService

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

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