
Station System Operation Specialist
3 semanas atrás
Job Title: Base Station Monitoring Engineer
">Our team is seeking a skilled Base Station Monitoring Engineer to join our ranks. In this role, you will be responsible for monitoring the system's operation status and ensuring that it runs smoothly.
">Key Responsibilities:
">- ">
- Regularly monitor the system's operation status through the web page and record core system operation indicators such as user online status and system availability. ">
- Investigate any anomalies detected during monitoring and handle them according to the standard operating procedure (SOP). ">
- Escalate any issues that cannot be resolved to the base station maintenance engineer or platform maintenance engineer for further handling. ">
- Use automated inspection tools to check the status of faulty base stations in each country and send the daily fault list to RTK experts via email. ">
- Perform initial handling according to the SOP when a fault is reported and escalate it to the base station maintenance engineer if necessary. ">
- Provide technical support to NRTK specialists and users within 30 minutes of receiving their requests. ">
Ability Requirements:
">To succeed in this role, you will need to possess the following skills and qualifications:
">- ">
- A high school diploma or equivalent education level, with at least one year of experience in customer service, after-sales, technical support, or related fields. ">
- English reading and writing skills. ">
- Proficiency in using office software such as Word, Excel, and email. ">
- Work experience in software operations and maintenance is highly preferred. ">
- The ability to work independently and as part of a team. ">
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