Community Manager

1 dia atrás

São Paulo, São Paulo, Brasil Transsion Tempo inteiro
Talent Acquisition Manager & Chief Operations Officer

Position : Community Supervisor/Manager

Job Type : Full-time

Experience : 3-5 years

Responsibilities
  • Fans Community Management: Build and maintain our brand's user community in the southeast Asia market to enhance user engagement and retention.
  • Fans Community Management: Plan and organize online and offline activities tailored to local culture to drive user participation and content creation.
  • Fans Community Management: Manage user feedback, promptly addressing community issues to improve user satisfaction.
  • KOC Content Management: Manage content calendars and ensure timely delivery of all community initiatives.
  • KOC Content Management: Identify, recruit, and manage relationships with Key Opinion Consumers (KOCs) and Key Opinion Sellers (KOSs). Leverage User-Generated Content (UGC) and Profession-generated content (PGC) content to enhance brand reputation and increase social media reach.
  • KOC Content Management: Maintain strong relationships with core users and fans in the local market; organize regular online and offline events.
  • KOC Content Management: Manage KOC involvement in campaigns, ensuring deliverables meet quality, timeline, and brand guidelines.
  • Community Event Operations: Plan, organize, and execute a variety of community events, both virtual and in-person, ensuring a seamless and engaging experience for participants.
  • Community Event Operations: Engage in brand collaborations with mobile games, developing corporate events with related gaming communities.
  • Community Event Operations: Create gaming-related events and topics to increase engagement between the brand and gaming communities.
  • Data Analysis & Reporting: Regularly analyze user and community data, campaign effectiveness, and market trends to optimize operational strategies.
  • Data Analysis & Reporting: Prepare monthly user and community reports, providing insights for optimization.
Requirements
  • Experience: 3-5 years of experience in social media, user operations, or gaming community management; experience with international brands or in the mobile gaming industry is preferred.
  • Skills: Excellent content planning and copywriting skills, with the ability to engage fans effectively.
  • Skills: Familiarity with gaming community platforms, with a proven track record in gaming community management.
  • Skills: Strong analytical skills, proficient in tools like Excel, Google Analytics, etc.
  • Skills: Exceptional communication and organizational skills, with the ability to independently plan and execute marketing and gaming-related events.
  • Other Qualities: Proactive and innovative mindset, willing to take on new challenges.
  • Other Qualities: Passionate about the mobile, tech, and gaming industries, with a keen interest in industry trends.
Industries
  • Telecommunications
  • Retail
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