Customer Success Manager

2 semanas atrás

Sao Paulo, Brasil SAS Institute Inc Tempo inteiro
:
Are you a problem solver, explorer, and knowledge seeker - always asking, “What if?”
If so, then you may be the new team member we’re looking for. Because at SAS, your curiosity matters - whether you’re developing algorithms, creating customer experiences or answering critical questions. Curiosity is our code, and the opportunities here are endless.
**What we do**
We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live.
**What you’ll do**
We’re looking for an experienced professional to lead an amazing team of Customer Success Managers. You will leverage your skills and passion to develop and deploy process and programs that enable the success of our teams and our customers. You will be part of a CS leadership team across the Americas region with aligned metrics and goals.
You will:
- Serve as an advisor and resource to team members and management in all aspects of customer relationship management skills and techniques, territory management, policies and procedures, SAS software/hardware platforms, market trends and preparation of complex Customer Success Plans as needed, and formulation of resolutions and responses related to unusual complex problems and exceptions.
- Assumes a leadership role in collaborating with Sales Business Units and Marketing to improve the customer experience by making suggestions for process enhancements and educating their staff.
- Participates with CSM’s and support staff in customer calls and presentations, goal identification, evaluation of account needs, and design of appropriate strategies.
- Directly manage Customer Success Managers.
- Determine equitable territory assignments; set and review performance goals and establishes priorities for all reporting staff
**What we’re looking for**
- You’re curious, passionate, authentic and accountable. These are our values and influence everything we do.
- You have knowledge of complex computer software products, solutions, services, hardware and/or software acquisition cycles and buying influences.
- You can demonstrate strong leadership, team building and presentation skills.
**Other knowledge, skills, and abilities**
- Excellent written, verbal, and interpersonal communication skills.
- Strong organizational, analytical, and planning skills
- Ability to communicate in English, Spanish and Portuguese
**Why SAS**
- We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.
- Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.
**Additional Information**:
- Equivalent combination of education, training and experience may be considered in place of the above qualifications. The level of this position will be determined based on the applicant's education, skills and experience. Resumes may be considered in the order they are received._- All valid SAS job openings are located on the Careers page at _
- before taking any further action_

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