Customer Success Manager SMB

3 semanas atrás

São Paulo, São Paulo, Brasil Simetrik Tempo inteiro
Overview

We are seeking an experienced Customer Success Manager SMB to join our team. As a Customer Success Manager SMB, you will be responsible for maintaining and growing relationships with our most important customers. You will work closely with our sales and product teams to ensure that our customers are satisfied with our products and services.

Responsibilities
  • Serve as the primary point of contact for our most important customers
  • Build and maintain strong relationships with key stakeholders
  • Understand our customers' business needs and provide solutions to meet those needs
  • Work closely with our sales team to identify opportunities to upsell and cross-sell our products and services
  • Collaborate with our product team to ensure that our products meet the needs of our customers
  • Monitor customer usage and provide insights to our product team to drive product improvements
  • Develop and execute customer success plans to ensure customer satisfaction and retention
  • Provide customer feedback to our internal teams to help drive continuous improvement
Qualifications
  • 4+ years of experience in customer success or

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