Customer Support

3 semanas atrás

Mato Grosso, Brasil buscojobs Brasil Tempo inteiro
Overview

OysterLink is the newest and fastest growing restaurant & hospitality job site.

Launched in early 2024, the site generates over 340,000 monthly viewers organically. Our goal is to generate millions of monthly visitors organically within two-year time.

We are seeking a forward-facing Customer Support & Operations Specialist with excellent English communication and organizational skills to :

  • Client & Applicant Communication
  • Platform Management & Issue Resolution
  • Feedback & Continuous Improvement

Required Skills :

  • Native English speaking skills and excellent grammar and communication skills
  • Attention to detail and ability to learn platform features
  • Strong customer service focus, ability to troubleshoot issues and come up with solutions
  • Ability to multitask and manage time effectively
  • Experience in ticket management & documenting feedback
  • Able to work between 7 a.m. to 4 p.m. EST as we target a US demographic

Goals :

  • Keep client response time during work hours under 1 hour, issue resolution time under 2 hours
  • Ensure client feedback (bugs or improvements) documented, logged, and plan resolutions for all client feedback (bugs or improvements) on the day it arrives

Responsibilities :

  • Client & Applicant Communication
  • Provide prompt support for inquiries, respond to questions, and offer guidance
  • Communicate effectively with companies and job seekers
  • Platform Management & Issue Resolution
  • Troubleshoot feature issues, monitor bug / support requests
  • Refresh and reorder featured job listings on our site and LinkedIn
  • Feedback & Continuous Improvement
  • Track and share client / applicant feedback with internal teams to enhance platform features
  • Prior to platform launch (on the current site)
  • Manage incoming "Post a Job" submissions
  • Gather missing information and confirm postings with clients
  • Collect and review CVs

The ideal candidate must be a proactive and independent thinker who can take ownership of the tasks at hand and ensure timely & quality output through collaboration with other team members.

OysterLink offers competitive salaries, yearly growth opportunities AND company shares for all team members.

This is for a full-time, remote-work-at-home position. We are seeking team members that can work up until 4 p.m. EST.

OysterLink is seeking to make IMMEDIATE hires.

What we offer at OysterLink :

  • A work culture focused on mutual success and continuous growth
  • Competitive pay and scheduled yearly raises
  • Shares in the company – share in profit upon company sale
  • Challenging projects and opportunity to work with great team members
  • Job stability in case of illness, Covid changes, and personal problems
  • Work-from-home opportunity
  • 4 weeks paid time off

Recruitment steps :

  • Apply via LinkedIn
  • Receive a short questionnaire
  • Send back answers + CV
  • Have an interview with our Recruiter
  • Complete a test
  • Have an interview with Hiring Manager
  • Get feedback

We kindly ask for your CV and all correspondence to be in English.

#J-18808-Ljbffr

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